Claims Advocate

4 days ago

Sydney, New South Wales, Australia Lockton Full time $90,000 - $120,000 per year

Claims Advocate – Professional & Financial Lines

  • Work for the world's largest privately owned insurance broker
  • Specialist financial lines claims advocacy, embedded as part of the service team a key part of Lockton's service delivery. Client centred and practical approach delivering real benefit and results to our clients
  • Are you a driven and self-motivated individual looking for the next step in your claims career? Join a dynamic, growing team delivering exceptional service in the heart of Sydney

Working at Lockton is an exciting chance to be a part of a vision and growth which leads to results. We genuinely care about our people by operating with a flat structure where anyone can raise ideas and think creatively. We encourage our associates to collaborate and for everyone to feel valued, whilst having some fun along the way. In fact, in April 2024, Lockton Australia was certified as a Great Place To Work company for the second year in a row, and achieved an outstanding 91% Great Place to Work Statement.

If this sounds like something you'd enjoy, we have an excellent opportunity for someone to join our Sydney office as a Claims Advocate in our Professional & Financial Lines Team.

What will you be doing?

  • End to end management of a varied and complex portfolio of financial lines claims including Professional Indemnity, Directors & Officers, Cyber, Employment Practices liability and Statutory Liability claims.
  • Act as client's trusted consultant and advocate
  • Advising on notifications of circumstances and claims.
  • Policy coverage analysis and advice.
  • Proactively ensuring smooth coordination of claims with insurers
  • Advocating positions on behalf of clients, managing and resolving coverage issues.
  • Assessing and understanding legal exposure and quantum, liaising with defence counsel and insurers on strategy and defence of the claim.
  • Coordinating and driving pragmatic resolution of claims.
  • Implement and manage claims protocols and reporting procedures, including bordereau reporting.

You will need the following experience and qualifications:

  • Solid experience, demonstrated knowledge and technical expertise in financial lines insurance claims, litigation and insurance law
  • Bachelor's degree in law preferred.
  • Skilled in policy coverage analysis.
  • Strong technical and advocacy skills.

To be successful in this role, you will need to:

  • Have excellent verbal and written communication, and interpersonal skills.
  • Have a high level of attention to detail, quality standards and compliance.
  • Have a strong client service focus, ability to build rapport and manage relationships
  • Be able to manage multiple responsibilities simultaneously and adapt when necessary.
  • Work collaboratively with others, while also being self-motivated and able to independently manage responsibilities and priorities.

We offer:

  • Work as part of a highly motivated and dynamic National Professional & Financial Lines team
  • A focus on training and development opportunities and mentoring program.
  • Discounted corporate private health insurance and a free flu vaccination program.

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