Customer Service Advocate

7 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $100,000
Job Summary:

We are seeking a Customer Service Advocate to deliver exceptional customer experiences across our products. As a key member of our support team, you will play a vital role in building strong relationships with our clients and providing timely resolutions to their queries.

Main Responsibilities:
  • Respond to customer inquiries via various channels, including email, chat, phone, and social media.
  • Address and resolve customer concerns, issues, or complaints regarding their investments, accounts, or transactions.
  • Collaborate with other departments to address complex client inquiries.
  • Represent the customer voice and advocate for customer needs by gathering feedback and relaying insights to our product development teams.
Key Qualifications:
  • 2+ years' experience working in a high-performing customer support team, preferably with financial services or superannuation experience.
  • Strong attention to detail and excellent time management skills.
  • Excellent verbal and written communication skills, with the ability to work effectively as part of a team.
  • Ability to use initiative and work autonomously when required.
Why This Role is Right for You:
  • We value ambition and drive, but equally we value honesty and humility.
  • We pride ourselves on creating a workplace that gives everyone the best opportunity to succeed.
  • We support each other and respect our clients and competitors.

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