Customer Service Advocate

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $75,000 - $105,000
Customer Support Role

Job Summary

This is a dynamic customer support role where you will be responsible for delivering an exceptional customer experience.

You will play a key part in driving business growth by identifying and resolving customer issues, improving our processes, and collaborating with cross-functional teams.


About the Role
  • Take ownership of customer enquiries and provide timely resolutions.
  • Respond to customer interactions across multiple channels, ensuring high-quality service delivery.
  • Address customer concerns, issues, or complaints regarding their investments, accounts, or transactions.
  • Collaborate with other departments to address complex client enquiries.
  • Represent the customer voice and advocate for customer needs by gathering feedback and relaying insights to stakeholders.
  • Support customer onboarding by investigating and troubleshooting failed Know Your Customer (KYC) instances.
  • Escalate reported bugs and technical issues to the Engineering team, follow up on progress, and provide timely updates.
  • Maintain and update our Customer Support knowledge base and process documentation.

Key Skills and Qualifications
  • 2+ years' experience working in a high-performing customer support team, ideally within financial services or superannuation.
  • Strong attention to detail, excellent time management skills, and ability to work effectively as part of a team.
  • Excellent verbal and written communication skills, with the ability to distil complex concepts into plain English.
  • Proactive attitude, ability to think creatively, and willingness to take measured risks.

Benefits and Culture

We offer a collaborative and inclusive work environment, with opportunities for continuous career development and training.

In addition to a competitive salary, we also provide access to a health and wellbeing platform, volunteering days off, and a range of social events.

We value honesty and humility, ambition and drive, and are committed to creating a workplace that gives everyone the best opportunity to succeed and enjoy coming to work.

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