Technical Experience Advocate

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

Job Title:

Technical Experience Advocate

The Technical and Customer Experience Specialist plays a vital role in delivering comprehensive support services to internal and external customers. This individual will troubleshoot technical issues, provide timely assistance, and ensure exceptional customer satisfaction.

  • Evaluate technical problems, determine solutions, and assist in resolving issues for proprietary applications, hardware, and network configurations.
  • Assess technical requirements, identify areas for improvement, and develop strategies to enhance overall customer experience.
  • Review spare part requests, escalate unresolved technical issues, and maintain updates with relevant stakeholders.
  • Document technical interactions and outcomes in the company's database.
  • Communicate effectively to address challenges or adjustments for complex cases.
  • Support team members and foster a collaborative work environment.
  • Stay updated on new materials, techniques, and advancements in restorative technology.

Customer Support Responsibilities:

  • Respond promptly and courteously to customer inquiries, requests, and complaints via phone, email, or chat.
  • Assist with onboarding and training customers on iTero products and processes.
  • Collaborate with internal and external teams to support dentists, orthodontists, and other stakeholders.
  • Process and follow up on tasks assigned by supervisors, including complaint resolutions and reassigned cases.

Required Skills and Qualifications:

  • Proficient in troubleshooting MS Windows Operating Systems and web browsers.
  • Basic understanding of networking concepts, server architecture, and antivirus software.
  • Experience with Salesforce, SAP, and ticket tracking systems like JIRA.

Key Attributes:

  • Dynamic, optimistic, and results-oriented.
  • Exceptional attention to detail and organizational skills.
  • Ability to work without constant supervision and manage ambiguity.

  • Experience Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $89,173 - $114,469

    Transforming customer experiences requires a unique blend of technical skills and interpersonal abilities. As a Customer Support Specialist, you will be the primary point of contact for our customers, delivering exceptional support across all our products.Key Responsibilities:Act as an advocate for our customers, providing internal voice and external...

  • IT Technical Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $130,000

    Job DescriptionWe are seeking a highly skilled IT Technical Advocate to join our remote team. As an integral part of our platform and infrastructure team, you will be responsible for providing day-to-day technical support, improving internal processes, and driving proactive initiatives.The ideal candidate will have solid experience supporting Mac...

  • Regional Technical Advocate

    1 week ago

    Sydney, New South Wales, Australia Bebeeleader Full time

    Technical Leadership OpportunityWe are seeking a Technical Leader to join our team in South East Asia. In this role, you will be responsible for owning the technical engagement in pre-sales opportunities and building trusted advisor relationships with customer technical teams.You will advocate for Atlassian solutions, understanding and positioning them in...

  • Regional Technical Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeader Full time $75,000 - $95,000

    Technical Leadership OpportunityWe are seeking a Technical Leader to join our team in South East Asia. In this role, you will be responsible for owning the technical engagement in pre-sales opportunities and building trusted advisor relationships with customer technical teams.You will advocate for Atlassian solutions, understanding and positioning them in...

  • Customer Experience Advocate

    2 weeks ago

    Sydney, New South Wales, Australia Bayside Group Full time

    Customer Experience AdvocateOur client, Chery Motor Australia, is a global automotive manufacturer specializing in EV and ICT powered vehicles. They are one of the world's largest exporters, known for innovative design and advanced technology, holding thousands of component patents.As their market continues to expand, they seek a Customer Experience Advocate...

  • Experience Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $100,000 - $130,000

    Job Title: Experience AdvocateWe seek a dedicated professional to drive customer-centric initiatives and deliver exceptional service. As an Experience Advocate, you will play a key role in fostering meaningful relationships with our distribution partners.This full-time position reports to the Customer Service Manager and is based in our Alexandria office....

  • Customer Experience Advocate

    3 weeks ago

    Sydney, New South Wales, Australia Bayside Group Full time

    Recruitment Consultant | Bayside Group - Sydney, NSWCustomer Experience AdvocateOur client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world's largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their...

  • Customer Experience Advocate

    3 weeks ago

    Sydney, New South Wales, Australia Bayside Group Full time

    Recruitment Consultant | Bayside Group - Sydney, NSWCustomer Experience AdvocateOur client Chery Motor Australia is a global automotive manufacturer of both EV and ICT powered motor vehicles and is one of the world's largest exporters. Inspired by design combined with advanced technology they have secured thousands of new component patents, forging their...

  • Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeDispute Full time $75,000 - $100,000

    Commercial Litigation Advocate We are seeking a highly skilled and experienced Commercial Litigation Advocate to join our team in Campbelltown. As an advocate, you will be responsible for conducting matters across various jurisdictions, drafting court documents, attending client conferences, mediations and hearings. The ideal candidate will possess excellent...

  • Customer Experience Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $90,000 - $120,000

    Job OverviewAs a key player in customer experience, you will be part of a dedicated team responsible for delivering exceptional support across our range of products. This includes superannuation, managed investments, and US Investing services.Key Responsibilities:Act as the primary point of contact for customers, providing an internal voice and being their...