Customer Experience Manager
5 days ago
We are seeking a dynamic and motivated Customer Experience Manager to join our Port Douglas team.
Key Responsibilities- Motivate and inspire the front office team to deliver exceptional customer experiences.
- Direct and promote a good working relationship between the various resort departments, encouraging teamwork and collaboration.
- Lead the recruitment, hiring, and training of all staff to ensure adequate staffing levels at all times within budget guidelines.
- Assist the Resort Manager with planning, implementing, and monitoring policies and procedures.
- Proven management abilities with a track record of delivering high-quality customer experiences.
- Availability and flexibility to meet with clients to ensure highest standards are met, including working weekend shifts and public holidays.
- Demonstrated experience in motivating, inspiring, training, coaching, and disciplining employees.
- Excellent communication skills (both written and verbal).
- Proven ability to recognize and solve problems in the workplace.
- Ability to multitask and work productively in a fast-paced, changing environment.
- Experience in Resort Hospitality Management.
- A competitive salary of AU$90,000 - AU$110,000 per annum.
- Professional development funding to support your career growth.
- Discounted hotel stays across Australia, Fiji, New Zealand.
- Subsidized private health cover upon successful completion of probation.
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