Vacation Experience Manager

1 month ago

Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

We are seeking a skilled and experienced Vacation Experience Manager to join our team at Travel + Leisure Co.

About the Role

This is an exciting opportunity for a motivated individual to take on a key leadership role within our Front Office department, ensuring the smooth operation of the Reception desk and delivering exceptional customer service.

As a Vacation Experience Manager, you will be responsible for overseeing the day-to-day activities of the Reception team, including greeting and registering guests, providing information about local attractions, and managing any guest issues that may arise.

You will also play a crucial role in building and developing a high-performing team, promoting a culture of excellence and driving business results through effective leadership and management skills.

Key Responsibilities
  • Lead the Front Office team to deliver exceptional customer service and achieve business objectives.
  • Manage the efficient operation of the Reception desk, ensuring prompt and professional service to guests.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to drive business growth and optimize operational efficiency.
Requirements

To succeed in this role, you will need:

  • Proven experience in a supervisory or leadership role within a hospitality or tourism environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • A passion for delivering exceptional customer service and exceeding expectations.
  • Strong leadership and management skills, with the ability to motivate and inspire a team to achieve its full potential.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer

We offer a competitive salary package, including a base salary of $70,000 per annum, plus superannuation and other benefits. In addition, we provide opportunities for career development and advancement, as well as a fun and dynamic work environment that values teamwork and collaboration.

Location

The successful candidate will be based at one of our vacation club resorts located across Australia, Fiji, New Zealand, and other international destinations.

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