Customer Experience Ambassador

4 weeks ago


Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Guest Experiences

At Travel + Leisure Co., we're passionate about putting the world on vacation. Our team of dedicated professionals is committed to delivering exceptional guest experiences at our vacation club resort locations across the globe. As a Guest Experience Host & Face to Face Lead Generator, you'll play a pivotal role in welcoming and registering owners and guests, scheduling sales appointments with our onsite team, and sharing insights about local attractions.

Key Responsibilities

  • Welcome and register owners and guests, ensuring a smooth and welcoming check-in process
  • Schedule sales appointments with our onsite team and share insights about local attractions
  • Collaborate closely with our resort operations team to ensure a seamless guest experience
  • Communicate the perks of traveling with Club Wyndham and achieve set targets and KPIs

What We Offer

  • Attractive hourly rate, boosted by incentives for meeting KPIs
  • Discounted stays across our network in the Asia Pacific region
  • Subsidised Private health insurance
  • Birthday leave to celebrate your special day
  • Professional development funding
  • Generous Recognition and Referral Programs

Requirements

  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Previous experience in face to face marketing or sales is highly desirable
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognise and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Why Travel + Leisure Co.?

We're a value-driven organisation that promotes continual growth and development for our people. Our inclusive environment delivers excellence and takes time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighbouring communities, and the customer experience. If you're passionate about creating unforgettable experiences and delivering exceptional guest service, we'd love to hear from you.



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