Vacation Experience Ambassador
13 hours ago
We Put the World on Vacation
At Travel + Leisure Co., our mission is to create unforgettable experiences for millions of travelers worldwide.
About UsWe are a value-driven organization that promotes continual growth and development for our people. Our vacation ownership brands include Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, with over 245 locations across the globe.
Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences.
The RoleWe are seeking a Guest Experience Host to join our Port Douglas team. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, this could be the perfect opportunity for you.
You will be responsible for greeting and registering owners and guests, providing information on local area attractions, and completing all department-related paperwork.
As a Guest Experience Host, you will also use communication equipment, meet guests face-to-face, and generate sales appointments for our sales centers located at our amazing resorts and via livestream.
You will establish commonality and build rapport with customers to ensure an exceptional experience is delivered. You will work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process.
You will clearly articulate the benefit of traveling within the Wyndham Destinations community and meet targets and KPI's as set by the business.
This role requires you to be available for weekend and public holiday shifts.
How You'll Be RewardedWe offer a competitive salary of around $65,000 - $75,000 per year, depending on experience. We also offer professional development funding, discounted hotel stays across Australia, Fiji, New Zealand, and great career development opportunities.
We are looking for an enthusiastic, self-motivated, and positive individual with previous experience within a similar hotel position. You should have a genuine passion for customer service and the local area, excellent communication skills, and immaculate presentation and professional grooming standards.
You should also have high levels of computer literacy and previous experience with a PMS system (Hirum, Fidelio, Opera etc) is advantageous. Ability to recognize and solve problems in the workplace and ability to work a flexible schedule, including nights, weekends, public and school holidays.
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