Customer Experience Manager

6 days ago


Port Douglas, Queensland, Australia Travel + Leisure Co Full time

Unlock Career Growth with Travel + Leisure Co.

At Travel + Leisure Co., our mission is to create exceptional experiences for millions of travelers worldwide. As a dynamic and motivated Front Office Manager, you will play a key role in delivering this vision by ensuring the efficient day-to-day operation of our resort.

About Us

We are a value-driven organization that promotes continual growth and development for its people. Our vacation ownership brands, including Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, offer more than 245 vacation club resort locations across the globe.

Your Role

As the Front Office Manager, you will be responsible for motivating and inspiring the front office team, directing and promoting a good working relationship between various resort departments, and leading the recruitment, hiring, and training of all staff. You will also assist the Resort Manager with planning, implementing, and monitoring policy and procedure.

Your Qualifications

To succeed in this role, you must have proven management abilities, availability and flexibility to meet with clients, demonstrated experience in motivating and training employees, excellent communication skills, and the ability to recognize and solve problems in the workplace.

What We Offer

We provide professional development funding, discounted hotel stays across Australia, Fiji, New Zealand, subsidized private health cover upon successful completion of probation, and a competitive salary of $80,000 - $110,000 per annum (dependent on location and experience).



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