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Service Architect, Contact Centre Specialist

2 months ago

Melbourne, Victoria, Australia Singtel Full time

About the Role

We are seeking a highly skilled Service Architect to join our Contact Centre team at Optus. As a key member of our team, you will provide technical advice and expertise to support the design and implementation of converged environments.

Your Key Responsibilities

  • Architectural Design: Design and document converged environments as a high-level Design Authority.
  • Customer Experience: Provide strategic technical direction to customers to ensure their technical needs are met.
  • Solution Design & Delivery: Design and deliver complex business solutions that integrate data, voice, video communications, and systems components.
  • Technical Support: Provide high-level operational support, including architectural views, to resolve Level 3 faults.

Your Skills and Experience

  • Senior role experience in pre-sales or embedded architecture.
  • Experience in providing technical advice and expertise to support architectural integrity of deployed customer ICT environments.
  • Experience in managed solutions environments, including maintaining large corporate networks.
  • Tertiary qualifications in IT or Engineering, and industry certifications from Cisco, Genesys, NICE, and Microsoft are advantageous.
  • Eligibility to obtain a Baseline/NV1 clearance.

About Optus

At Optus, we value diversity and inclusion. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers. If you require any adjustments or accessibility support, please email us with your preferred method of contact.

For more information on Diversity, Inclusion & Belonging at Optus, please visit our website.