Campus Customer Service Representative

1 day ago

Norwest Business Park, Australia Art of Smart Education Full time

Art of Smart Education is currently seeking a Campus Customer Service Representative to join our friendly team at either our Norwest or Hornsby Campus. As a key member of our organisation, you will provide exceptional administrative support to our students and parents. **About Us**: Art of Smart is a renowned tutoring and mentoring provider for students in Years K-12, dedicated to assisting 1 million students in answering the question, "What am I going to do with my life when I finish school and how do I get there?" With a successful track record spanning 15 years, we are committed to empowering students and helping them achieve their goals. **Responsibilities**: - Establish a welcoming and supportive environment at the Norwest or Hornsby Campus by engaging with parents, students, and tutors to address their concerns and resolve any issues. - Perform day-to-day operational tasks, including feedback calls, printing class materials, data entry into spreadsheets, and maintaining campus cleanliness. - Coordinate internal staff communications to ensure smooth functioning of our systems. - Collaborate and coordinate with external partners, contractors, and suppliers. - Utilise your skills and experience to contribute to the growth and success of the campus. - Answer incoming phone calls promptly, professionally, and courteously. - Assist in scheduling and booking students for tutorials and classes, supporting our teaching team. - Responsible for opening and/or closing the centre before and after operating hours. The expected workload for this role is 10-15 hours per week. Availability during our opening hours is required: - Monday to Friday, 2:30 pm - 7:30 pm - Saturday, 9:00 am - 5:00 pm. **What You Can Expect**: - Opportunities for career advancement within a rapidly expanding organisation. - Professional development opportunities to enhance your skills. - Flexible work arrangements that allow for a balanced lifestyle, with a supportive, dynamic, and innovative team. - A vibrant work environment located near public transport. **Requirements**: - Minimum of 2 years of experience in a Customer Service/Administration-related role. - Familiarity with the Australian education industry. - Strong alignment with the mission and values of Art of Smart Education. - Excellent interpersonal skills with a genuine passion for helping and supporting others. - Maturity, initiative, and meticulous attention to detail. - Exceptional organisational skills and ability to manage multiple tasks within deadlines. - Proficient computer skills and aptitude for learning new platforms. **Note: Applicants must have completed their schooling in Australi**a. **Job Types**: Part-time, Casual Pay: $25.00 - $30.00 per hour Expected hours: No more than 15 per week **Benefits**: - Professional development assistance Schedule: - Afternoon shift - Rotating roster - Weekend availability **Education**: - High School (Year 12) (required) **Experience**: - inbound call centre: 1 year (required) - outbound call centre: 1 year (required) - customer service: 2 years (required) - Administrative experience: 2 years (required) Work Location: In person

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