Customer Service Representative

2 weeks ago

Macquarie Park, Australia Alcon Full time

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Customer Service Representative is a member of a team responsible for service excellence with efficient, effective processing of customer orders to enable correct purchase, invoicing and delivery of Alcon product to customers. The Customer Service Representative is also responsible for the provision of customer services to Alcon’s customers, internal departments, and consumers. The role offers an opportunity to display initiative, a passion for service excellence and to actively demonstrate Alcon’s core values.

This is a busy high volume role which requires someone to be able to multitask and be able to process a high number of orders along with taking calls.
- Facilitate the correct and timely delivery and invoicing of Alcon products and the processing of RANs and credit notes by entering data accurately within Alcon’s business systems. This requires a high level of attention to detail and understanding of Alcon’s systems and business relationships and how to extract or enter appropriate information
- Continuously access information sources, communications and training to update knowledge and to ensure information and procedures are current and delivered seamlessly and consistently in the Department and actively participate in the identification and development of service level improvements.
- Liaise closely with the sales teams to provide high quality information regarding sales opportunities, customer complaints or competitor behaviour.
- Interprets and communicates relevant pricing/ policy / procedures / changes to customers and staff, ranging from basic enquiries to more complex enquiries including warranty enquiries and Prosthesis rebates.
- Achieve individual and department quality, service and efficiency KPIs which include call pick up time, order entry accuracy and order processing time.
- Important to have high very high Attention to detail and skills to be able to manage high volume of workload.

Skills and Experience
- Accurate and quick data processing skills
- SAP experience
- Good communication skills
- Attention to detail
- Problem solving
- Customer service experience in the Medical Device or Pharmaceutical industry preferred
- Any experience with Electronic ordering (EDI) would be encouraged

How You Can Thrive at Alcon:

- Opportunity to work with a leading global medical device company.
- Collaborate with a diverse and talented team in a supportive work environment.
- Competitive compensation package and comprehensive benefits.
- Continuous learning and development opportunities.

Alcon Careers

ATTENTION: Current Alcon Employee/Contingent Worker
- Find Jobs for Employees
- Find Jobs for Contingent Worker

  • Customer Service Representative

    6 days ago

    Macquarie Park, Australia Page Personnel Full time

    Macquarie Park location - onsite parking and close to public transport - Fun, collaborative team culture **About Our Client**: As a Customer Service Representative, your mission is to deliver exceptional customer experiences while upholding company policies within the bounds of regulations. You'll be the driving force behind a service that's not only...

  • Customer Service Representative

    6 days ago

    Macquarie Park, Australia Mayday Recruitment Full time

    Liaise with patients, doctors + representatives | Inbound customer service - 12 months with a view to go permanent - Flex working between home & Macquarie Park - Free onsite parking! Join this hugely successful global leader in medical technology, who has been named one of Australia’s Best Places to Work! A market leader in the medical industry, you will...

  • Customer Service Representative

    2 days ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Great opportunity for someone to join our team on a 12 month fixed term contract as a Customer Service Representative. **Purpose of role**: **Responsibilities**: - Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking. - Processing of customer orders and sample...

  • Customer Service Representative

    1 week ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Representative

    7 days ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Representative

    6 days ago

    Macquarie Park, Australia MSD Full time

    The Customer Service Representative role provides effective and consistent support to the business and our customers in matters related to the ordering and delivery of products. This role resides within Commercial Operations and the role reports to the Customer Service Manager. **WHAT YOU WILL DO** Your responsibilities will include, but are not limited...

  • Customer Service Representative

    2 weeks ago

    Macquarie Park, Australia ARB Corporation Ltd Full time

    At ARB, were not just a brand; we’re a lifestyle. Our passion for off-road adventures drives us to innovate and create products that enhance the customer journey. As an ASX top 100 company with +2200 employees globally, we take pride in our commitment to excellence. Our reach spans across 100 countries, supported by regional offices in the USA, Europe,...

  • Customer Service Representative

    3 days ago

    Macquarie Park, Australia Alcon Full time

    Benefits - Global leader in eye care medical device industry to help patients see better - Competitive compensation package and benefits offered, 10% additional year end bonus, online exercise classes and wellbeing programs, salary continuance insurance, etc. - Great team culture and development opportunities - Hybrid working - 3 days onsite / 2 days working...

  • Customer Service Representative

    6 days ago

    Macquarie Park, Australia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Customer Service Representative

    3 days ago

    Port Macquarie, New South Wales, Australia beBee Careers Part time

    About the RoleThis is an exciting opportunity to join our team as a Customer Service Representative. In this role, you will be responsible for delivering first-class customer service to our members and visitors, while also promoting the centre's services and programs.The ideal candidate will have a strong ability to communicate effectively, work well under...