Team Leader, Claims

4 weeks ago


Adelaide, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time

**Department of Treasury and Finance**
**Job reference**: 594314

**Location**: 5000 - ADELAIDE

**Job status**: Long Term Contract

**Eligibility**: Open to Everyone

**This is a temporary Fixed Term contract of up to 12 months.**

**Remuneration**: ASO6 - Salary Range (**$97,022 p.a. - $102,626 p.a.)**

**About us**

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future. We are the lead agency for economic, social, and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

**About the opportunity**

The Team Leader has extensive contact with internal and external customers and will be required to work collaboratively with all teams within Super SA and staff across other Government Agencies to achieve required business outcomes.

**About you**

You will have leadership experience in a service delivery environment where services are delivered across multiple channels. In this role you will be required to work on complex cases and provide technical support to the team. Experience in reviewing death, total and permanent disablement and income protection claims will be highly regarded.

To be successful in the role, you will have:

- Experience in leading change and developing new concepts and procedures to improve services and maximise performance.
- Demonstrated experience in case reviews, complaint resolution, external dispute resolution and litigation matters.
- Ability to interpret and adhere to legislation and regulatory requirements within the life insurance industry.
- Ability to work independently within guidelines, while meeting critical deadlines and utilising excellent attention to detail skills.
- Demonstrated ability to effectively communicate, influence and negotiate with a diverse range of clients at various levels (both verbal and written).

**Contact and Queries**

Julia Loipersberger

Associate Director, Insurance Delivery

**Application Instructions**:
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria detailed above and demonstrating suitability for the role. You are also required to provide details of 2 referees and complete a pre-employment declaration.

**Applications close**: 27/05/2024 11:45 PM


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