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Leader - Claims Specialist

4 months ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Permanent role**:

- **Develop a high performance culture within the team, assisting the Claims Performance Manager in providing one on one training to new team members**:

- **Drive a positive risk culture and risk governance framework**:

- **Adelaide CBD location**

This crucial Leader position is responsible for leading and managing the TS Claims Specialists Team to deliver a sustained level of service to customers, both Landlords and Property Managers ensuring Code of Practice time frames are consistently adhered to. The role also involves actively participating in the achievement of strategic business goals.

**Responsibilities will include (not limited to)**:

- Provide exceptional leadership, support, mentoring and direction to the Claims Specialists Team
- Manage daily team priorities
- Meet or exceed individual and team members Score Card objectives
- Drive and maximise productivity, at both individual and team level
- Develop and nurture effective working relationships with all team members, internal and external customers and stakeholders
- Demonstrate Suncorp Leader Profile behaviours - leading by example.

**To be successful in this role, you will have**:

- Demonstrated leadership qualities and skills
- Thorough knowledge of TS claims operations including strategic objectives
- Thorough knowledge and understanding of NURV operating system
- Knowledge & understanding of the market
- Demonstrated organisational and time management skills
- Planning and strong communication skills
- Knowledge and understanding of compliance requirements.

**Culture**:
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group
- We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 11 Jun 2024 AUS Eastern Standard Time
**Applications close**: 18 Jun 2024 AUS Eastern Standard Time