Leader - Terri Scheer Claims

2 weeks ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Leader - Terri Scheer Claims**
- **Permanent Role**:

- **Adelaide Location**

**About the role**:

- The Leader is responsible for leading and managing a Terri Scheer Claims Team to deliver a sustained level of service to customers, both Landlords and Property Managers ensuring Code of Practice time frames are consistently adhered to and settlement is in line with Policy Wordings.
- To actively participate in the achievement of strategic business goals.

**More specifically, you will**:

- Provide exceptional leadership, support, mentoring and direction to the Claims Team
- Meet or exceed individual and team members Score Card objectives.
- Develop a high-performance culture within the team, providing one on one training to new staff.
- Drive and maximise productivity, at both individual and team level.
- Develop and nurture effective working relationships with all team members, internal and external customers and stakeholders.
- Demonstrate Suncorp Leader Profile behaviours - leading by example.
- Take responsibility for individual personal development plans and professional learning goals.
- Positively contribute to the efficient and effective functioning of the team in order to meet organisational objectives.
- Ensure through appropriate training and monitoring that claims settlements are applied appropriately.
- Monitor and reduce potential leakage through claim review process.
- Reduce average claim costs by facilitating and implementing improved processes to deliver greater efficiencies.
- Minimise claims expenses by ensuring all recoveries are actioned in a timely manner.
- Drive a positive risk culture and risk governance framework.
- Ensure compliance with laws, regulations, industry codes and organisational standards and report any breaches as they occur.
- Maintain strong relationships with Technical Service Advisors and IDR Teams to ensure fair and disciplined settlements of claims.
- Claim payment authority up to $1,000,000.
- Adhere to TS Claims Team Service Level Agreement to ensure superior claims experience for our customers.
- Liaising with all Claims Leaders, internal and external stakeholders to ensure support is delivered in a timely manner.
- Respond effectively to customer enquiries and complaints.
- Monitor Geneysis queue reports to ensure team members are logged in and available.

**About You**:

- Diplomas of Financial Services (Insurance) Desired
- 2 years leadership experience desired
- Self-starter and self-disciplined.
- Customer service.
- Knowledge & understanding of the market.
- General insurance sales & service.
- Demonstrated organisational and time management skills.
- Planning and strong communication skills
- Knowledge and understanding of compliance requirements.

**Key Capabilities**:

- Thorough knowledge of TS business operations including strategic objectives
- Thorough knowledge and understanding of NURV operating system.
- Understanding of and willingness to work within Suncorp policies.
- Ability to absorb new technical information in a timely manner and to be able to effectively communicate that information to team members.
- Ability to self-motivate, take responsibility and be accountable.
- Task and goal oriented, with a sense of urgency and commitment to quality.
- Able to identify & evaluate individual knowledge and skill gaps.
- Able to make quality decisions in a quick and timely manner and when exposed to pressurised situations.
- Preparedness to use initiative and problem-solving skills.
- Advanced organisational and time management skills to control and schedule workloads to deliver on demanding service standards.
- Advanced communication (written & oral) and interpersonal skills with demonstrated ability to liaise and negotiate with colleagues, suppliers and customers at all levels.
- Able to motivate staff and positively influence team members in a busy and pressurised environment.
- Able to work effectively within a team environment.
- Able to successfully create and execute a personal development plan to move individual and team performance and improve results.

**Advertised**: 19 Jun 2024 AUS Eastern Standard Time
**Applications close**: 26 Jun 2024 AUS Eastern Standard Time

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