Leader - Claims

5 months ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Leader - Claims Team**
- **Permanent Role**:

- **Adelaide Location**

The Leader is responsible for leading and managing a Terri Scheer Claims Team whose focus will be to manage Event Claims which will encompass the delivery of a sustained level of service to customers, both Landlords and Property Managers ensuring Code of Practice time frames are consistently adhered to and settlement is in line with Policy Wordings.

You will also actively participate in the achievement of strategic business goals.

**More Specifically, you will**:

- Provide exceptional leadership, support, mentoring and direction to the Claims Team
- Meet or exceed individual and team members Score Card objectives.
- Develop a high-performance culture within the team, providing one on one training to new staff.
- Drive and maximise productivity, at both individual and team level.
- Develop and nurture effective working relationships with all team members, internal and external customers and stakeholders.
- Demonstrate Suncorp Leader Profile behaviours - leading by example.
- Take responsibility for individual personal development plans and professional learning goals.
- Positively contribute to the efficient and effective functioning of the team in order to meet organisational objectives.
- Ensure through appropriate training and monitoring that claims settlements are applied appropriately.
- Monitor and reduce potential leakage through claim review process.
- Reduce average claim costs by facilitating and implementing improved processes to deliver greater efficiencies.
- Minimise claims expenses by ensuring all recoveries are actioned in a timely manner.
- Drive a positive risk culture and risk governance framework.
- Ensure compliance with laws, regulations, industry codes and organisational standards and report any breaches as they occur.
- Maintain strong relationships with Technical Service Advisors and IDR Teams to ensure fair and disciplined settlements of claims.
- Claim payment authority up to $1,000,000.
- Adhere to TS Claims Team Service Level Agreement to ensure superior claims experience for our customers.
- Liaising with all Claims Leaders, internal and external stakeholders to ensure support is delivered in a timely manner.
- Respond effectively to customer enquiries and complaints.
- Monitor Geneysis queue reports to ensure team members are logged in and available.

**About You**:

- Diplomas of Financial Services (Insurance) desired
- 2 years leadership experience desired
- Self-starter and self-disciplined.
- Customer service.
- Knowledge & understanding of the market.
- General insurance sales & service.
- Demonstrated organisational and time management skills.
- Planning and strong communication skills
- Knowledge and understanding of compliance requirements.

**Key Capabilities/Technical Competencies**:

- Thorough knowledge of TS business operations including strategic objectives
- Thorough knowledge and understanding of NURV operating system.
- Understanding of and willingness to work within Suncorp policies.
- Ability to absorb new technical information in a timely manner and to be able to effectively communicate that information to team members.
- Ability to self-motivate, take responsibility and be accountable.
- Task and goal oriented, with a sense of urgency and commitment to quality.
- Able to identify & evaluate individual knowledge and skill gaps.
- Able to make quality decisions in a quick and timely manner and when exposed to pressurized situations.
- Preparedness to use initiative and problem-solving skills.
- Advanced organisational and time management skills to control and schedule workloads to deliver on demanding service standards.
- Advanced communication (written & oral) and interpersonal skills with demonstrated ability to liaise and negotiate with colleagues, suppliers and customers at all levels.
- Able to motivate staff and positively influence team members in a busy and pressurized environment.
- Able to work effectively within a team environment.
- Able to successfully create and execute a personal development plan to move individual and team performance and improve results.

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp Group**:
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring

  • Claims and Administration Team Leader

    5 months ago

    Greater Adelaide SA, Australia nib NZ Full time

    Let’s talk about nib Thrive - nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to...

  • Claims Manager

    2 weeks ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **Join Our Team as a Claims Manager - Terri Scheer Division** **Location: Adelaide, Australia** Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition...

  • Claims Processing Consultant

    5 months ago

    Greater Adelaide SA, Australia Bupa Full time

    Permanent full-time opportunities - Hybrid role, based in our Adelaide CBD / working from home 3 days a week - Comprehensive in office training plan and excellent employee benefits and development **The heart of the role**: We are looking for Claims Processing Consultants to join our Claims team on a full-time permanent basis. You will be responsible for...

  • Claims Assessment Specialist

    5 months ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Team Leader Claims Processing

    4 weeks ago

    Greater Adelaide SA, Australia Bupa Full time

    Permanent full-time opportunity - Flexible working arrangement, based in our Adeliade CBD office - Higley rewarding role in a fantastic work culture **The heart of the role**: The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional...

  • Team Leader Claims Processing

    5 months ago

    Greater Adelaide SA, Australia Bupa Full time

    **The opportunity**: The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable. The Team Leader is responsible for the day-to-day operations and will be required to...

  • Claims Officer

    5 months ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Claims Officer - CTP **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer...

  • Claims Officer

    5 months ago

    Greater Adelaide SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a...

  • Claims Officer

    5 months ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Claims Officer - CTP- Permanent role- Full-time hours- Location - Adelaide, SA The Opportunity At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a passion for helping people, this...

  • Aps 4 Claim Support Officer

    5 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary range: $79,764 - $85,074 + plus attractive Superannuation The Client Benefits Division (CBD) delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for case management including registration, assessments, determinations, reconsiderations and reviews, as well as operational support activities such as...

  • Aps4 Claims Support Officers, Aps5 Delegates and

    2 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,630 - $110,982 + Attractive Superannuation **Looking for a gateway into a career with the Australian Public Service?** The Department of Veterans’ Affairs (DVA) are looking for Compensation Support Officers (CSOs), Delegates and Team Leaders. **The current roles to be filed are in in Brisbane, Townsville and Broadbeach locations,...

  • Team Leader

    4 weeks ago

    Greater Adelaide SA, Australia EML Group Full time

    Team Leader EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to...

  • Team Leader

    4 weeks ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Team Leader

    5 months ago

    Greater Adelaide SA, Australia EML Group Full time

    Team Leader EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to...

  • Claims Team Leader

    5 months ago

    Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** The Claims Team Leader is responsible for managing a team of Claims Officers responsible for the review and processing of outcome payments and progress payments for a range of employment service programs, including Workforce Australia, Transition to Work, ParentsNext and Disability Employment Services, and ensuring eligible outcomes and...

  • Claims Manager

    1 month ago

    Adelaide, South Australia Suncorp Group Full time

    Unlock a Rewarding Career as a Claims Manager with Suncorp GroupSuncorp Group is seeking a skilled Claims Manager to join our dynamic team in Adelaide, Australia. As a Claims Manager, you will play a critical role in delivering exceptional customer experiences and ensuring seamless claims processes.Your Key Responsibilities:Manage multiple claims...

  • Team Leader Claims Processing

    5 months ago

    Adelaide Region SA, Australia Bupa Full time

    A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart...

  • Claims Manager

    2 weeks ago

    Adelaide, South Australia Employers Mutual Management Pty Ltd Full time

    EML, a leading Workers Compensation and Personal Injury Claims Management business, is committed to supporting individuals in their return-to-work journey.We're seeking a skilled Claims Manager to lead and manage a team of Claims Specialists, ensuring the effective management of claims and injury aspects for significantly injured workers.This full-time,...

  • Senior Claims Management Leader

    1 week ago

    Adelaide, South Australia Employers Mutual Management Pty Ltd Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Team Leader

    5 months ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...