Claims Team Leader

1 week ago

Adelaide city centre, South Australia Workskil Australia LTD Full time

About the Role


The Claims Team Leader is responsible for managing a team of Claims Officers responsible for the review and processing of outcome payments and progress payments for a range of employment service programs, including Workforce Australia, Transition to Work, ParentsNext and Disability Employment Services, and ensuring eligible outcomes and progress payments meet all policy and Deed requirements.

You may be required to work a roster between the hours of 8am - 6:30pm Monday to Friday. Need unique hours? We might be able to accommodate so please ask

About You
To be successful in these roles you will be able to:

  • Coach, mentor and motivate the team to ensure all they meet performance and compliance requirements four outcome and other payment processing.
  • Provide high level support and advice to claims staff to assist in actioning complex outcome payments.
  • Provide high level support and advice to claims staff to assist in actioning complex progress payments.
  • Monitor team and individual staff performance to ensure performance measures are met.
  • Engage, motivate and train staff to provide high quality services and provide regular performance feedback.
  • Monitor claims team workload ensuring timeframes are met and quality is maintained.
  • Collaborate closely with the Claims and Payments Manager to identify gaps in performance, manage changes and recommend organisational training and development.
  • Ensure all contractual requirements are met, including timely recording of case notes and reporting of payments.
  • Ensure administration requirements and reports are accurate and up to date and provide reports and other information to management as required.
  • Support all other internal stakeholders with advice on placements and outcomes for all programs.
  • Ensure the delivery of the service and interactions with stakeholders is positive, professional, and in line with Workskil Australia Values, Code of Conduct, Deed, Guidelines, policies and procedures.
  • Adhere to the Integrated Management System and assist with continuous improvement activities.

You will also be required to:

  • Hold a minimum Certificate IV in Leadership and Management.
  • Have at least three years' experience in the Employment Services industry with a strong background in claims and employer payments.

About Us


Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance.

We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees.

We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team.

In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.


We work hard every day to:

  • Work with our Customers to secure great long-term job opportunities.
  • Meet the labour needs of business and industry through quality recruitment services at no cost.
  • Assist businesses with diversifying their workforce.
  • Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
  • Deliver work experience projects to the community. Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Remuneration
A competitive salary will be negotiated commensurate with skills and experience.

As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.


About your Application


Workskil Australia is an inclusive, equal opportunity employer and we welcome applicants who identify as Indigenous, are from culturally and linguistically diverse backgrounds or have disability.

We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

  • Leader - Claims

    1 week ago

    Adelaide, South Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp.The Leader is responsible for leading and managing a Terri Scheer Claims Team whose focus will be to manage Event Claims which will encompass the delivery of a sustained level of service to customers, both Landlords and Property Managers ensuring Code of Practice time frames are consistently adhered...

  • Leader – Terri Scheer Claims

    1 week ago

    Adelaide, South Australia Suncorp Group Full time

    Leader – Terri Scheer Claims Permanent Role Adelaide Location About the role: The Leader is responsible for leading and managing a Terri Scheer Claims Team to deliver a sustained level of service to customers, both Landlords and Property Managers ensuring Code of Practice time frames are consistently adhered to and settlement is in line with...

  • Claims Consultant

    1 week ago

    Adelaide city centre, South Australia SA Government -SA HEALTH Full time

    SA HealthJob reference: 839912Location:ADELAIDEJob status: Short Term ContractEligibility: Open to Everyone- ASO Administrative Services Officers L5:- Multiple vacancies for up to 6 months with the possibility of extension:- Flexible / Hybrid work environmentCentral Adelaide Local Health Network (CALHN) is South Australia's largest health network, covering...

  • Claims Consultant

    7 days ago

    Adelaide city centre, South Australia SA Health Full time

    Job no: 839912Work type: Full timeLocation: Adelaide CBDCategories: Administration and Clerical, Corporate Services- ASO Administrative Services Officers L5:Multiple vacancies for up to 6 months with the possibility of extension:- Flexible / Hybrid work environmentCentral Adelaide Local Health Network (CALHN) is South Australia's largest health network,...

  • Team Manager Property Claims Lodgement

    1 week ago

    Adelaide city centre, South Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work...

  • Claims Consultant

    1 week ago

    Adelaide city centre, South Australia Marsh Full time

    The purpose of this role is to provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, whilst utilising the services of external providers (Repairers, Assessors, and Legal representatives). Servicing General claims (for motor, property, etc).What is in it for you? Leading training and development program....

  • Claims Officer

    1 week ago

    Adelaide city centre, South Australia Gallagher Full time

    About Us:Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and...

  • Claims Officer

    1 week ago

    Adelaide city centre, South Australia Gallagher Full time

    About Us:Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and...

  • Claims Officer

    1 week ago

    Adelaide city centre, South Australia Gallagher Full time

    About Us:Gallagher Bassett is the world's premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and...

  • Claims Officer

    1 week ago

    Adelaide city centre, South Australia Gallagher Full time

    About Us:Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Leader - Claims Specialist

    1 week ago

    Adelaide, South Australia Suncorp Group Full time

    The role also involves actively participating in the achievement of strategic business goals. Responsibilities will include (not limited to): Provide exceptional leadership, support, mentoring and direction to the Claims Specialists Team Manage daily team priorities Meet or exceed individual and team members Score Card objectives Drive and maximise...

  • Team Leader Premium Services

    1 week ago

    Adelaide city centre, South Australia ReturnToWorkSA Full time

    _The opportunity_ReturnToWorkSA is seeking two suitably qualified and highly capable leaders to provide leadership, strategic direction and management of our Premiums Services teams, who facilitate the registration of employers and the collection of workers compensation premiums from employers in South Australia_ The position_As Team Leader Premium Services...

  • Team Leader Premium Compliance

    1 week ago

    Adelaide city centre, South Australia ReturnToWorkSA Full time

    _The opportunity_ReturnToWorkSA is seeking a suitably qualified and highly capable leader to provide leadership, strategic direction and management of our Premiums Compliance team, who facilitate the collection of workers compensation premiums from employers in South Australia_ The position_As Team Leader Premium Compliance you will be responsible for...

  • Claims Specialist

    1 week ago

    Adelaide city centre, South Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work...

  • Ctp Claims Consultant

    1 week ago

    Adelaide city centre, South Australia Insurance Australia Group Full time

    The RoleWorking within IAG, Australia's largest general insurance organisation, the opportunity has arisen for an experienced CTP Claims Consultant to join this high energy office based in Adelaide CBD for a permanent position. This role is responsible for the management and delivery of Personal Injury Claims outcomes by undertaking a holistic, customer...

  • Team Leader

    1 week ago

    Adelaide city centre, South Australia SA Health Full time

    Job no: 840662Work type: Full timeLocation: Adelaide Metro Eastern, Adelaide CBDCategories: Corporate Services- SA Ambulance Service Billing & Collections:- Salary: ASO3 $66,590.00 to $70,968.00 p.a.**:Employment Full time / OngoingOverviewAre you a looking for a looking for your next leadership opportunity? This could be itSA Ambulance Service is looking...

  • Claims Service Consultant Level 2

    1 week ago

    Adelaide city centre, South Australia Allianz Australia Full time

    Claims Service Consultant, Motor Third Party SettlementsWhat if you were empowered to make a positive impact?Our Claims Service Consultants are dedicated to assist our customers in their moment of need.Claims Services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution...

  • Team Leader

    1 week ago

    Adelaide city centre, South Australia Tony and Mark's Full time

    Company Overview:For over 35 years our close-knit team have been providing South Australians with the finest produce including fresh fruit and vegetables, food and beverages, gourmet treats and beautiful flower arrangements. This is a business built on strong family values as reflected in the personal service and friendly atmosphere that fills the stores...

  • Claims Manager

    1 week ago

    Adelaide, South Australia Suncorp Group Full time

    Join Our Team as a Claims Manager - Terri Scheer Division Location: Adelaide, Australia Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition to...

  • Team Leader; Commercial Property

    1 week ago

    Adelaide, South Australia Sedgwick Full time

    Team Leader; Commercial Property & Motor ClaimsReporting to the Senior Manager, you will ensure that claims entrusted by clients to Sedgwick are managed efficiently and to the KPI's & SLA's set, with particular emphasis on customer and cost outcomes.You will strive to ensure colleagues are supported and enabled to perform their roles to the performance...