Claims and Administration Team Leader

7 months ago


Greater Adelaide SA, Australia nib NZ Full time

Let’s talk about nib Thrive
- nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.
- nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 39,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
- Let’s talk about diversity, equity and inclusion
- Let’s talk about this role
- The Claims Administration Team Leader plays a pivotal role in ensuring efficient processing and administration of provider claims and participant reimbursements, as well as managing complex claims processes.
- This role involves leading and developing a high-performing team to achieve claims processing excellence, oversee accurate and compliant invoicing processing, and maximize provider and participant education opportunities.
- The Team Leader is responsible for driving exceptional customer service, monitoring performance, and proactively identifying areas for improvement.- Strong focus on coaching and development-
- Deliver exceptional outcomes for participants and providers-
- Oversee the standard and complex claims process-
- Monitor workloads and allocate resources effectivelyLet’s talk about you
- you have demonstrated ability to motivate and support a team with an emphasis on coaching and development. You have exceptional interpersonal skills for promoting collaboration and conflict resolution. Along with this, other skills that will set you up for success are;- Previous experience in high-volume processing environments-
- Good attention to detail and effective problem-solving skills.-
- Proven results in creating teams that a aligned and motivated-
- Genuine empathy and desire to achieve positive outcomes for participants and stakeholders-
- Leadership certification or training-
- Previous experience in the Disability sector, specifically in a leadership role-
- Advanced knowledge of NDIS pricing arrangements- Let’s talk about working at nib
- Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance-
- The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners-
- Support _your better health _- whatever that looks like for you - through our nib Well Program and corporate fitness discounts-
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits-
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees- The fine print
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.


  • Leader - Claims

    7 months ago


    Greater Adelaide SA, Australia Suncorp Group Full time

    **Leader - Claims Team** - **Permanent Role**: - **Adelaide Location** The Leader is responsible for leading and managing a Terri Scheer Claims Team whose focus will be to manage Event Claims which will encompass the delivery of a sustained level of service to customers, both Landlords and Property Managers ensuring Code of Practice time frames are...

  • Team Leader

    1 week ago


    Adelaide Region SA, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...

  • Claims Team Leader

    7 months ago


    Adelaide CBD, Australia Workskil Australia LTD Full time

    **About the Role** The Claims Team Leader is responsible for managing a team of Claims Officers responsible for the review and processing of outcome payments and progress payments for a range of employment service programs, including Workforce Australia, Transition to Work, ParentsNext and Disability Employment Services, and ensuring eligible outcomes and...


  • Greater Adelaide SA, Australia HAYS Full time

    An exciting new opportunity in an NFP organisation. **Your new company** Our clients are currently in need of an Administration Team Leader to lead the Reception and Front Desk services at the Adelaide Office. **Your new role** - Provide leadership and direction to the team by developing procedures to assist in completing all functions of the reception...


  • Greater Adelaide SA, Australia Bupa Full time

    **The opportunity**: The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable, and sustainable. The Team Leader is responsible for the day-to-day operations and will be required to...

  • Claims Consultant

    9 months ago


    Greater Adelaide SA, Australia Ensure Recruitment Full time

    Join A Highly Supportive Team - Full Training In Processes and Procedures and Complex Claims - Future Career Growth **What you will enjoy about this role**: - Working alongside another Claims Consultant, managing a portfolio of commercial claims - Managing claims workflow from lodgement through to settlement - Taking calls regarding claims, requesting...

  • Team Leader

    3 months ago


    Greater Adelaide SA, Australia EML Group Full time

    Team Leader EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to...


  • Greater Adelaide SA, Australia Gough Recruitment Full time

    Influence positive change - City Fringe - Circa $80,000 + salary sacrificing **The Client**: Our client is a social landlord focused on the needs of individuals living with a disability. They design, build and manage their own modern and fully accessible homes and believe that community connection and lifestyle preferences are as important as having a home...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary range: $79,764 - $85,074 + plus attractive Superannuation The Client Benefits Division (CBD) delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for case management including registration, assessments, determinations, reconsiderations and reviews, as well as operational support activities such as...


  • Greater Adelaide SA, Australia Ensure Recruitment Full time

    Full Training In End to End Claims Management - Future Opportunities To Learn Other Areas Of A Broking Business - Lunch Is Provided Daily! Looking To Move Into A Claims Role? Full Training Provided And Lots Of Scope To Broaden Your Insurance Experience - Join A Highly Supportive Team - Full Training In Processes and Procedures and Complex Claims - Future...

  • Claims Manager

    3 months ago


    Greater Adelaide SA, Australia Suncorp Group Full time

    **Join Our Team as a Claims Manager - Terri Scheer Division** **Location: Adelaide, Australia** Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition...


  • Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,630 - $110,982 + Attractive Superannuation **Looking for a gateway into a career with the Australian Public Service?** The Department of Veterans’ Affairs (DVA) are looking for Compensation Support Officers (CSOs), Delegates and Team Leaders. **The current roles to be filed are in in Brisbane, Townsville and Broadbeach locations,...


  • Greater Adelaide SA, Australia SA Health Full time

    **Job no**: 879227 **Work type**: Full time **Location**: Adelaide Metro Southern **Categories**: Administration and Clerical, Public Health - Southern Adelaide Local Health Network - Flinders Medical Centre - Medicine, Cardiac & Critical Care - Salary $67,589.00- $72,033.00 ASO3 (Pro Rata) | Full Time 37.5 hours per week - Ongoing **Join our...


  • Greater Adelaide SA, Australia Bupa Full time

    **Be at the heart of it** Helping people live longer, happier, healthier lives and making a better world. That’s what drives us every day. Our people, our customers and our community are all at the heart of Bupa. We’re working hard to shape a brighter future for everyone, but we can’t do it alone. **The heart of the role** We are looking for Claims...

  • Claims Advisor

    3 months ago


    Greater Adelaide SA, Australia Suncorp Group Full time

    **Permanent full-time role based in Adelaide**: - **Flexible Working: Work from home 3 days per week!**: - **Work with likeminded individuals that share your passion for customer service!** **Are you a passionate claims superstar with a knack for exceptional customer service? AAMI is currently looking for dedicated individuals to join their team in...

  • Claims Officer

    2 months ago


    Greater Adelaide SA, Australia Suncorp Group Full time

    Do you possess strong customer service experience and looking a fast-paced varied role? If so, this exciting opportunity in our Commercial Property Claims team could be your next career move. Enjoy the benefits of a working in a hybrid way between home and office during non-onboarding training periods! As a Commercial Property Claims Officer, you will be...


  • Adelaide, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time

    **Department of Treasury and Finance** **Job reference**: 615657 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Remuneration**: ASO4 - Salary Range ($76,561 - $80,256 p.a.). **About us** At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous...


  • Greater Adelaide SA, Australia Downer Group Full time

    We currently have an opportunity for a **Purchasing and Claiming Officer**to join our team. Reporting to the In-House Trades Manager, this position is responsible for the purchasing and the delivery of materials. Also responsible for tracking and reporting on all material costs. Beyond the day-to-day responsibilities, key to the success of this role is the...

  • Claims Support Officer

    5 months ago


    Greater Adelaide SA, Australia EML Group Full time

    Claims Support Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...


  • Adelaide Region SA, Australia Ensure Recruitment Full time

    Join A Highly Supportive Team - Full Training In Processes and Procedures and Complex Claims - Future Career Growth **What you will enjoy about this role**: - Initially managing motor and home, then moving onto more complex commercial property, liability claims - Managing claims workflow from lodgement through to settlement - Taking calls regarding claims,...