Technical Support

7 days ago


Melbourne, Australia Global-e Full time

We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.

**Responsibilities**:

- The day-to-day tasks include ensuring that all our merchant’s technical issues are being cared for.
- Working closely with our Tier 2 team and other departments in the company.
- Addressing and debugging complex technical issues.
- Handling escalations and complex issues.
- Investigating logs and working with SQL.

**Requirements**:

- 1-2 years of experience as a technical support engineer.
- Excellent understanding of technical support methodologies and tools.
- Exceptional troubleshooting skills.
- Willingness and ability to deep dive into the problem and find the root cause.
- Ability to multitask and handle various priorities.
- Exceptional interpersonal skills
- Experience with debugging tools and analyzing logs
- Experience with Atlassian, Zendesk, SharePoint - advantage.
- Knowledge of SQL and experience working with relational databases - advantage.
- Previous experience working in a global organization - advantage.
- Excellent English - written and verbal communication skills - must



  • Melbourne, Australia Amazon Support Services Pty Ltd - D05 Full time

    Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as...


  • Melbourne, Australia Amazon Support Services Pty Ltd - D05 Full time

    Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as...


  • Melbourne, Australia Amazon Support Services Pty Ltd - D05 Full time

    Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Amazon Robotics are seeking candidates with a passion for learning, technology, and complexity that are always curious how things really work to join our rapidly expanding Robotics Technical Support team as...

  • Technical Support

    1 week ago


    Melbourne, Australia Roc Consulting Full time

    Join an industry leading electronic security company - Dynamic team with an awesome work culture - Genuine career scope with internal growth opportunities **Company** This business is Australia's leading security equipment distributor with a global reach. They have seen significant growth year on year to now be known as one of the most respected companies...

  • Technical Support

    3 days ago


    Melbourne, Australia Roc Consulting Full time

    JOIN AN INDUSTRY LEADING ELECTRONIC SECURITY COMPANY - IMMEDIATE START FOR THE RIGHT PERSON - ENJOYABLE AND ENERGETIC COMPANY CULTURE **Company** This business is Australia's leading security equipment distributor with a global reach. They have seen significant growth year on year to now be known as one of the most respected companies on the...


  • Melbourne, Australia Sirius People Full time

    Our client is seeking a talented Technical Support Specialist to join their team. As a Level 2 Support Staff Member, you will provide advanced technical support to customers facing complex issues with products or services. This role requires exceptional problem-solving skills, a strong technical background, and the ability to communicate complex information...


  • Melbourne, Australia Profusion PAC Pty Ltd Full time

    Strong Communication Skills - Experience in Onsite technical Support - Technical support with Desktop, Hardware & Software *** - Provide on-site technical support to team members with a friendly and personable demeanor - Assist with mobile device support, including setup, configuration, and troubleshooting, while effectively communicating technical...


  • Melbourne, Australia Aggreko, LLC Full time

    At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Technical Support Specialist - a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. -...


  • Melbourne, Australia Hudson Australia Full time

    The purpose of this role is to provide first and second level technical infrastructure support, assist staff in the area of Microsoft Windows, Microsoft Office and resolve technical problems reported through the incident management system. The purpose of this role is to provide first and second level technical infrastructure support, assist staff in the...


  • Melbourne, Australia Sharp & Carter Full time

    Flexible working arrangements - Office based in Cremorne - Competitive Market Salary **TECHNICAL SUPPORT LEAD** Do you love property, customer service and want to work for a fast-growing digital advertising business? Then this could be the role for you. - Challenge yourself and join a dynamic real estate portal Operations team - An opportunity to use your...

  • Technical Support Lead

    2 months ago


    Melbourne, Australia Sharp & Carter Full time

    Flexible working arrangements - Office based in Cremorne - Competitive Market Salary **TECHNICAL SUPPORT LEAD** Do you love property, customer service and want to work for a fast-growing digital advertising business? Then this could be the role for you. - Challenge yourself and join a dynamic real estate portal Operations team - An opportunity to use your...


  • Melbourne, Australia Veritas Recruitment Full time

    Aftermarket Service Provider - Consumer Electronics & Automotive Markets - Growing Company, Salary commensurate with experience **The Company** Our client is a growing organisation who are driven to succeed. With a range of quality products, this company maintains an enviable position and so are seeking out a professional Technical Support Representative....


  • Melbourne, Australia Vestas Full time

    Vestas are looking for an enthusiastic and experienced Technical Support Engineer to provide assistance to multiple Vestas Wind platforms. This is a unique and exciting opportunity to work with specialists across Vestas and continuously interact with our R&D team. Giving you amazing exposure to new technology in wind industry. Regional Operations Team...


  • Melbourne, Australia Vestas Full time

    Vestas are looking for an enthusiastic and experienced Technical Support Engineer to provide assistance to multiple Vestas Wind platforms. This is a unique and exciting opportunity to work with specialists across Vestas and continuously interact with our R&D team. Giving you amazing exposure to new technology in wind industry. Regional Operations Team...


  • Melbourne, Australia Aggreko, LLC Full time

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for an Brisbane based Technical Support Specialist, a role that will help us to power...

  • Technical Support

    2 months ago


    Melbourne, Australia Launch Recruitment Full time

    $100,000 base rate - Extensive Knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet - Knowledge of DCN and NE **The Role** As a Technical Support Engineer, you will provide system level pre & post-sales support for the companies customer base. This includes remote or on-site testing, troubleshooting and technical support for the companies...


  • Melbourne, Australia VOCUS Full time

    Hybrid Working - 2 days in the office, 3 days' work from home! - Use your skills to navigate complex escalated technical problems. - Generous discounts on Power, Gas, Mobile and Internet! **About Vocus** We’re a leading specialist fibre and network solutions provider that’s all about making things better, simpler, and easier, for both our customers and...


  • Melbourne, Australia Penske Transportation Solutions Full time

    Job Description Your new opportunity: Provide market leading aftersales support through the delivery of customer focused technical and product support to Penske MAN dealers in Victoria and Tasmania through effective leadership, organisational skills, and dealer capability to support customers success in their business. In this role you will: ...


  • Melbourne, Australia Penske Transportation Solutions Full time

    Job Description Your new opportunity: Provide market leading aftersales support through the delivery of customer focused technical and product support to Penske MAN dealers in Victoria and Tasmania through effective leadership, organisational skills, and dealer capability to support customers success in their business. In this role you will: ...

  • Technical Support

    2 months ago


    East Melbourne, Australia IXOM Full time

    East Melbourne, VIC, AU, 3002- PermanentIXOM is a market leader in water treatment and chemical distribution in Australia and New Zealand, with a growing presence in Southeast Asia and America. With more than 1,000 employees across 14 countries, we provide chemical solutions to many industries, including food & beverage, dairy and water. We are part of your...