Technical Support Engineer
2 weeks ago
About the Role:
We are seeking a skilled Technical Support Engineer to join our team supporting the Contol-M product line at BMC Software, Inc.
This exciting role offers an excellent opportunity for a talented individual to contribute to the success of our organization while growing professionally in a dynamic environment.
As a Technical Support Engineer, you will be responsible for providing high-quality technical support to customers and internal teams, troubleshooting complex issues, and developing technical notes and procedures to improve overall efficiency.
To succeed in this role, you will need strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.
The ideal candidate will have experience in technical support, system administration, and database management, with a solid understanding of internet technologies and system log analysis.
You will also possess creative troubleshooting abilities, good written and verbal communication skills, and be a self-learner who is highly motivated and a team player.
In return for your expertise, you can expect a competitive salary range of $85,000 - $110,000 per annum, depending on location and experience.
Key Responsibilities:
- Perform in-depth troubleshooting and debugging of complex support issues
- Maintain a low rate of non-bug escalations to the development team
- Develop technical notes and troubleshoot procedures for the entire Support and Professional Services organization
- Resolve assigned cases to meet service level agreements while continuously updating the business
- Serve as the focal point for the entire Professional Services organization
- Provide ongoing support and work closely with business teams throughout the company
Requirements:
- Experience in technical support, deployment, and system administration
- Knowledge of database management systems, including PostgreSQL, Oracle, and Microsoft SQL Server
- Familiarity with internet technologies, such as network architecture and terminology, HTML, JavaScript, CSS, and MySQL databases
- Experience with system log analysis and creative troubleshooting abilities
- Good written and verbal communication skills, with the ability to collaborate effectively in a team environment
Bonus Skills:
- Web debugging experience using tools like devTools, Charles, and performance investigations
- Scripting or coding experience, preferably in Python or Java
- Experience in Linux and debugging server-side code
- Familiarity with SaaS products and Datadog
What We Offer:
BMC Software, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
We offer a competitive salary range of $85,000 - $110,000 per annum, depending on location and experience, as well as opportunities for professional growth and development.
Join our dynamic team and take the first step towards a rewarding career in technical support and customer success
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