Customer Service Agent

3 weeks ago

Melbourne City Centre, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the Role

Working on behalf of a well-known transport and Logistics brand which builds unique, innovative, and tailored transport and logistics solutions across an unrivalled and expansive network throughout Australia and New Zealand, you will be a part of their journey as they enter into a new and exciting chapter.

Our client is bringing their Shared Services department onshore to Australia to bring them closer to their customers to enable an exceptional customer experience. Be part of a team that will deliver a new customer-first experience, which will see you engaging with clients (B2B) in real conversations with the ownership to resolve the call.

We’ll provide all the training you’ll need and with the scale of our business, you'll find plenty of opportunities to develop and grow your career with us.

Key Responsibilities- Inbound and outbound calls with customers, with the objective of assisting the customers with any queries they might have as well as resolve their outstanding balance-
- Assist with resolving disputes, claims and payments- Provide accurate and timely responses and outcomes- Documenting all information on customer interaction according to standard operating procedures- Ensuring consistent performance based on a continuous improvement model

Skills & Experience- Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people- Customer service and administration experience desirable- Positive attitude and ability to work as part of a team to achieve mutual goals- Excellent attention to detail and ability to work under time pressure

If you’re interested, here is what you need to know.- Positions commencing 6th of March 2023- Full-time hours Monday to Friday- Location: La Trobe Street - Ideal location for public transport, Door step at Flagstaff Station, 10 min walk from Southern Cross, Trams, and $12 daily parking

Culture & Benefits- Unlimited use of trusted mental health and wellbeing app- Exciting opportunity for career progression within team and wider business- Thriving culture and team environment

Our promise to you

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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