Customer Service Agent
7 days ago
Airports are the heart of our operation. It's here people connect with the spirit of Australia from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.
As a Baggage Services Agent, you'll create a welcoming environment so customers start their journey with us in a way that's positive.
This includes, providing an excellent level of customer service to both internal and external clients particularly in the areas of the Baggage Services.
The advertised role will primarily work within the Baggage Services workgroup, however, the inherent requirements of the atlevel position may include activities in the areas of Service Desk and Flight Editing.Typical responsibilities include:
Providing a high level of customer service in a friendly, efficient and professional manner Implementing operational delays and disruptions procedures, passenger upgrades, flow forward and standby processes Performing all operational requirements relating to departing aircraft Operating on departure control systems and remaining informed and compliant with all airline procedures and systems Providing exceptional customer service standards in all activities related to baggage services A thorough working knowledge of systems, policies and procedures Maintaining ongoing business relationships with premium customersYou'll have:
- Significant experience in an airport ground handling environment
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