Customer Service Agent

4 weeks ago

Melbourne City Centre, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are currently looking for Customer Service Representatives to support Coles customers with their online orders. You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries. We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.

Key Details- Part Time (25 - 35 hours per week)- Multiple Start Dates - Next start date 27th of March- Monday to Friday 6am - 1am | Saturday & Sunday 7am - 10pm (rotating roster over 5 days - full availability required)To be successful in this role, you will need to:
- Deliver amazing customer experiences every time in a prompt and professional manner- Competently use technology and multitask between different systems while actively listening- Entering customer requests / queries online- Maintaining accurate customer records- You will be required to complete a National Police Clearance

Culture & Benefits What we can offer you:
- Comprehensive paid training- Hourly rate + On Target Earnings bonus (based on achieving KPI’s)- A diverse and supportive working environment - everyone is welcome here and our differences make us stronger- Unlimited access to a trusted mental health and wellbeing platform- Opportunity for career progression

Skills & Experience- Prior customer service experience preferred but not essential- Ability to guide, support and convey information to a variety of people- Strong communication skills with the ability to listen and understand customer needs- A positive 'can do' attitude

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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