Customer Service Agent

1 week ago

Melbourne City Centre, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
- About the Role
- In this role you will be the voice that greets and assists customers, ensuring their needs are met and expectations surpassed each and every day. With a client base exceeding 10 million personal and small business customers, our client prides itself on delivering seamless banking experiences that positively influence people's lives. From opening a first account to saving for a dream wedding, buying a first home or planning for retirement, you'll be a crucial part of helping customers achieve their goals. Get ready to be an essential contributor and join a team that makes a real difference- Key Details-
- Operating hours Monday to Sunday 8:00 am - 8:00 pm (rotating roster)
- Multiple Positions available: Full Time - Part Time - Casual
- Commencing 29th June and 10th July
- 10 Days of training in office in Latrobe Street before moving to work from home (no training on weekends)- Here are the exciting details of what you'll be doing in this role:- Handling high-volume inbound calls with ease and professionalism
- Building and establishing valuable relationships with our esteemed customers
- Creating positive outcomes that benefit both the customers and the bank
- Utilizing your exceptional problem-solving skills to handle objections and find solutions
- Making everyday banking simple and easy for our customers by providing top-notch service. Ability to ask the right questions and find effective solutions, with a customer-centric approach
- Passion for service excellence and willingness to work independently or refer customers to specialist team members
- Demonstrated ability to work in a fast-paced environment and meet targets within set timeframes
- Competent computer skills, including system navigation proficiency
- Share our passion for providing exceptional customer experiences- Culture & Benefits-
- Competitive hourly rate and On Target Earnings, based on achieving KPIs
- Enjoy unlimited access to a trusted mental health and wellbeing platform
- Extensive training provided to support career development within the business
- Be part of a supportive, engaging, and highly interactive environment
- Join a multiple award-winning customer experience organization with over 40 years of experience.- Our promise to you- There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

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