Customer Service Agent

2 weeks ago

Melbourne City Centre, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Join us in an exhilarating position where you'll assist clients on their online journey As a customer service agent, you'll handle incoming calls from customers with a wide range of queries, from product information and pricing, to missing deliveries and broken items upon arrival. Your expertise will be crucial in providing top-notch service and ensuring a smooth customer experience. Don't miss out on this exciting opportunity to make a difference

Key Details- Commencing 17th April 2023- Multiple Part Time positions available (20-30 hours per week)- Monday to Sunday - 8am - 9pm (rotating roster over 5 days
- full availability required)- Melbourne CBD location (Hybrid working model 2 - 3 days in office per week and WFH the rest of the week after training and KPI's are met)

Key Responsibilities- Providing prompt and professional responses to all customer enquiries with great attention to detail.- Utilizing online systems to swiftly access necessary data and effectively respond to customer queries within pre-determined service timeframes.- Accurately recording and entering customer requests and queries on online platforms.- Ensuring that customer records are meticulously maintained with up-to-date information

Skills & Experience- Previous customer service experience, preferably in a contact center environment, although not essential- Exceptional ability to guide, support, and effectively communicate information to diverse groups of people- Excellent communication skills, with a keen ability to actively listen and understand customers' needs- A positive and proactive attitude, with a can-do mentality, eager to go above and beyond for customers.

Culture & Benefits- Hourly rate + On Target Earnings (based on reaching KPI’s)- Unlimited access to a trusted mental health and wellbeing platform- Opportunity for career progression
- WFH Requirements_- Windows 10 based PC & Monitor Or Windows 10 based Laptop with an i5 processor and 8GB RAM or equivalent.- Anti-Virus installed- Windows Defender switched on- Reliable internet connection - no hotspotting or tethering- Headset with a microphone- Note Macbooks as they are not compatible with our system.

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do

  • Customer Service Agent

    4 weeks ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    7 days ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    7 days ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    7 days ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Ptv Customer Service Agent

    3 weeks ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Ptv Customer Service Agent

    7 days ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    7 days ago

    Melbourne, Victoria, Australia Intercruises Shoreside & Port Services Full time

    Customer Service Agent - Cruise Terminal MelbourneLocation: Melbourne, AustraliaBusiness Sector: Intercruises Shoreside & Port ServicesContract Terms: Casual/Seasonal (hourly rate)Do you want to work with world famous cruise lines such as Disney Cruise Lines, Virgin Voyages, Silversea Cruises, Azamara Club Cruises?Intercruises Shoreside & Port Services are...

  • Onepass - Customer Service Agent

    4 weeks ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

  • Digital Service Desk Agent

    4 weeks ago

    Melbourne City Centre, Australia Paxus Australia Pty Ltd Full time

    Posted 06 February 2023 - SalaryNegotiable - LocationMelbourne CBD - Job type Permanent - DisciplineIT General - ReferenceBBBH260108_1675647727 **Job description**: Work as a Digital Service Desk Agent with a leading IT Consulting firm based out of Melbourne. **Responsibilities**: - Assist users and customers in multiple systems, handling initial intake...

  • Onepass - Customer Service Agent

    7 days ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Australia IPA Personnel Services Full time

    Our client who are industry association specialists experienced at organising exceptional Trade Shows, Exhibitions and Conferences on behalf of industry bodies are currently looking for a dynamic Customer Service Agent who has strong phone-based experience and excellent computer skills. We are looking for someone that is available to commit to a 3-4 week...

  • Digital Service Desk Agent

    7 days ago

    Melbourne City Centre, Victoria, Australia Paxus Australia Pty Ltd Full time

    Posted 06 February 202- SalaryNegotiable LocationMelbourne CBD Job type Permanent DisciplineIT General ReferenceBBBH260108_Job description:Work as a Digital Service Desk Agent with a leading IT Consulting firm based out of Melbourne.Responsibilities: Assist users and customers in multiple systems, handling initial intake and gathering data to resolve or...

  • Customer Service Agent

    2 months ago

    Melbourne Airport, Australia Wymap People Full time

    ASAP Start - Penalty Rates - Airport Location Wymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis. **About the role**: - Working in a fast paced environment - Entering data into required systems - Working with customers **About you**: - Basic numeric and literacy skills -...

  • Guest Service Agent

    7 days ago

    Adelaide city centre, South Australia Hilton Full time

    Do you give a great first impression? Hilton Adelaide Is looking for youJoin the Front Office team in welcoming guests to the Hilton Adelaide. Part Time positions available.Hourly Wage Range: $ $ 50.23What will I be doing?As a Guest Service Agent in the Front Office Team, you will provide services that contribute to the overall guest experience from check-in...

  • Customer Care Agent

    2 weeks ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Guest Service Agent

    7 days ago

    Adelaide city centre, South Australia Hotel Grand Chancellor Adelaide Full time

    Hotel Guest Service AgentsWe have full-time and casual Guest Service Agent positions available at the Hotel Grand Chancellor. Our teams are growing, and we are looking for likeminded individuals who are passionate about providing an exceptional high-quality level of service to our guests and who is determined to progress their hotel management career.If you...

  • Customer Service and Sales Agent

    3 weeks ago

    Melbourne, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...

  • Customer Service and Sales Agent

    3 weeks ago

    Melbourne, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...

  • Customer Service Agent

    3 weeks ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Customer Service Agent

    7 days ago

    Melbourne, Victoria, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers' experience Located at Melbourne Airport Part Time Multiple opportunities availableOur customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where...