Customer Service Officer

7 months ago


Sydney, Australia Talent Connect Australia Full time

Offering Hybrid working arrangement (2 WFH days a week)
- $72,000 package (inclusive of super)
- Plus up to $6000 Annual bonus
- Professional development, training, and advancement opportunities

Leading Fintech organisation in the heart of Balmain is seeking a Customer Support Specialist to join their dynamic and innovative team.

Pioneers in progressive payments and transactions methods, they offer cutting-edge technology and a customer-centric approach and the aim is to empower businesses and individuals to make secure, seamless, and lightning-fast transactions.

As a Customer Support Specialist, you will play a crucial role in ensuring our customers receive exceptional assistance & provide outstanding support

**Duties & responsibilities, not limited to**:

- First point of contact for valued customers
- Actively listen to customer needs, troubleshoot any issues they may encounter, and provide effective solutions, leaving them with a smile on their faces
- Be a brand ambassador and build strong, lasting relationships with our customers.
- Comfort with working to and striving to achieve individual and team SLAs.
- Work closely with the wider talented cross-functional teams, including Engineering, Product, and Sales, to provide feedback on customer pain points and contribute to product enhancements

**Essential Requirements**:

- Ability to work across multiple software systems to source required information.
- Strong administrative skills to support / deliver operational functions e.g. order processing, reporting, strong data entry capabilities
- Must be able to commit to Full time hours (Monday - Friday, 38 hours working week)



  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer** **Grade 3/4, Multiple Opportunities -Temporary/ Ongoing/ Full Time/ Part Time!** **What’s the Job?** *** Our Customer Service Officers are a dedicated team of customer service of customer service specialists with solid technical IT knowledge. DCS is a service provider and regulator, focusing on delivering first-class...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Role**: Registry Lead Officer, Marriage Services **Grade**: Clerk Grade 5/6 - (Base full-time salary range of $97,207 - $107,059, plus employer's contribution to superannuation and annual leave loading) **Employment Type**: Ongoing, Full-time **Location**: Pyrmont, with an in-office presence required up to five days a week This role sits within Births,...

  • Network Services

    3 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x ongoing, full-time or part-time opportunity **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to...

  • Network Services

    3 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Network Services & Operations Officer** **Clerk Grade**: 7/8 base salary starting at $106,025 - $117,363, plus superannuation and leave loading **Employment Type**: 1x temporary 12 month opportunity available, full-time or part-time **Location**:Sydney, Bathurst, Gosford or Tweed An exciting ongoing opportunity has arisen for a Network Services and...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    Ongoing fulltime role based in Sydney CBD - Grade 7/8; Salary ranging from $101,907 - $112,849 base per annum plus super **About the Role** We are currently seeking to recruit an Information Services Officer within the PIC Digital Transformation team who will have responsibilities playing a role of supporting our Stakeholders and End Users of our Case...

  • Director Operations

    7 months ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...

  • Project Officer

    2 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Project Officer Building Operations, Office of the Executive Director Building** **Operations and Assistant Building Commissioner, Building Commission NSW** - 7/8 Grade - Salary Range: $106,025 - $117,363 - Location Sydney or Parramatta Location - Temporary (up to 30 June 2025) **About Building Commission NSW About Building Commission NSW** The new...

  • Content Officer

    2 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Content Officer** - ** Employment Type: Temporary full-time opportunity until June 2025**: - ** Clerk Grade: 05/06 base salary starting at $93,295 to $102941.** - ** Location: Sydney, hybrid work arrangement is available** - ** This role sits within the Digital NSW Division in the NSW Digital Channels team** We are looking for a Content Officer to join...

  • Project Officer

    4 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Project Officer (Regulatory Qualifications)** **Policy & Programs / Industry, Customer, Capability &** **Engagement / Education** **Building Commission NSW** - Grade 7/8 - Sydney, Parramatta, other locations considered - Temporary, until 30th June 2025 **About the Building Commission NSW** The new Building Commission NSW has been established after the...

  • Administrative Officer

    3 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Benefits**: - Ongoing opportunity located in Darlinghurst - Grade 5/6 salary package ranging from $93,295 - $102,941 per annum plus super - Full time office based role - Wellbeing programs and resources available - Excellent career development and learning development opportunities ***About Us**: The Personal Injury Commission (Commission) resolves...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Operations Officer** **Salary**:Clerk Grade 5/6 ($93,295 - $102,941) **Employment Type**:ongoing, full-time opportunity **Locations**: - GOFORD, NSW, Australia - WOLLONGONG, NSW, Australia - PARRAMATTA, NSW, Australia This role sits within the DCS RNSW Duties Assessments Division in the Revenue NSW team! **About the team**: We are proud of...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Executive Support Officer** **Department of Customer Service** **Policy, Strategy and Governance Division** **Customer, Data and Insights** **Office of the Executive Director** **Employment Type**:Temporary (12 months) **Location**: Sydney (Hybrid including WFH) **Grade**: Clerk Grade 5/6 **Salary**:$93,295 - $102,941** **+ Superannuation **Applications...

  • Commercial Officer

    5 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Commercial Officer** **Clerk Grade: 7/8, base salary starting at $106,025 - $117,363 plus superannuation** **Employment Type: Temporary 12-months, full-time opportunity** **Role can be based on Sydney/Bathurst/Gosford/Tweed Heads, hybrid working options and flexible working arrangements available** **About the role**: The Telco Authority is looking for a...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Executive Support Officer** **Clerk Grade: 5/6** **Employment Type: Ongoing, Full-time** **Location: Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role sits within the Office of the Registrar in the NSW Registry of Births, Deaths and Marriages (BDM).** **About the Registry** The NSW Registry of Births,...

  • Project Officer

    2 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Project Officer** **Digital and Strategic Program** **Building Commission NSW** - Grade 7/8 - Salary Range: $106,025 - $117,363 per annum - Parramatta location: Flexible - Temporary - backfill till 28 March 2025 **About the Building Commission NSW** The new Building Commission NSW has been established after the NSW Government recognised the substantial...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Compliance Officer** **Clerk Grade**: 5/6 **Employment Type**:Multiple ongoing opportunities **Location**:Parramatta - staff are expected to attend office as needed to meet business requirements **DCS Division**: Revenue NSW Taxes & Grants - Business Taxes ***About Revenue NSW** Revenue NSW is the state’s principal revenue management agency....


  • Sydney, Australia NSW Department of Customer Service Full time

    The NSW Personal Injury Commission (Commission) is looking for a Registry Support Officer to join the team in the Registry & Disputes Directorate. - Role Title: Registry Support Officer - Ongoing opportunity - Clerk Grade 3/4: $79,032- $86,539+ super - Based in state-of-the-art offices Oxford Street, Darlinghurst with flexible work arrangements available -...


  • Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Operations Officer** **Salary**:Clerk Grade 5/6 ($93,295 - $102,941) **Role Type**:Ongoing, Full-time **Location**: Parramatta, with a requirement to attend the office once a week **About Revenue NSW** Revenue NSW is the state’s principal revenue management agency. We are a part of the Department of Customer Service. Our purpose is to...

  • Administration Officer

    4 months ago


    Sydney, Australia NSW Department of Customer Service Full time

    **Administrative Officer** **Policy & Programs / Industry, Customer, Capability &** **Engagement / Education** **Building Commission NSW** - Grade 5/6 - Sydney McKell, other locations considered - Temporary, until 30th June 2025 **About the Building Commission NSW** The new Building Commission NSW has been established after the NSW Government recognised...