Practice / Administration Manager

6 months ago

Melbourne, Australia Icon Group Full time

**Management**

**Melbourne**

**Full Time**

**Icon Cancer Centre Australia**

**Administration Manager - Icon Cancer Centres Richmond & East Melbourne**
- Oversee the administration function at our shared radiation oncology centres in Epworth Richmond & Epworth Freemasons_
- Lead a team of medical administrators at our well-established cancer treatment centres as we strive to make a meaningful difference in our patients lives.
- Opportunity to manage the administrative function of two centres in a shared staffing/team setup
- Work closely with Site Manager, Nurse Managers and Radiation Therapist leaders to complete our management team
- Weekdays only (Normal Operating Hours: 8am to 5pm Monday to Friday)
- Permanent Full Time (38hrs), Monday-Friday - Richmond, VIC
- What do we think it takes to thrive in this position?_

This role requires close coordination with all our disciplines and is a varied role which includes team management, billing, data entry and auditing, rostering, site maintenance, training and development and oversight over other daily activities. If you come from a medical administration background encompassing these types of duties and have a knack for leadership, we’d love to hear from you
- What does it mean to work at Icon?_
- “_
- It’s such a scary journey navigating cancer care. But we are here to help, answer their questions and hopefully make them feel safe and supported. I like to play a small part in each patient's journey, and so we, as a team, strive to be exceptional. I just feel so content where I am right now. I know this is where I’m meant to be for my team, doctors and our patients because I can make a difference here.”_ Courtney Bridge, Administration Manager, Icon Cancer Centre Southport

**About the Role**:
We are seeking an Administration Manager to join our innovative and dynamic team. Based primarily on-site at the Icon Cancer Centre Richmond (within Epworth Centre) this role reports to the Site Manager and is responsible for leading our administration team at both Epworth-based sites. This role will operate in a full-time capacity, working 76 hours per fortnigh, Monday to Friday.

Learn more about our Icon centres within Epworth here:
**Key Responsibilities**
- Leadership_
- Lead Administration/Practice Management team members at Site and ensure a safe, supportive and productive work environment
- Onboarding, training, rostering and management of administration staff
- Complete comprehensive team assessments to identify gaps in skills required to achieve business outcomes and ensure staff training is completed.
- Implement effective rosters to manage workloads and meet the needs of the Site
- Address performance and manage issues relating to team members as they arise
- Conduct monthly team meetings
- Participate as an active and positive member of the Site Leadership team and maintain a collaborative relationship with all team members at the Site
- Operational_
- Ensure a timely and efficient patient admission, discharge and outpatient appointment process
- Oversee patient billing function and manage outstanding debtors
- Maximise utilisation of the Site consultation rooms
- Establish and review workflow processes, functionality of workstations to support optimal efficiency
- Ensure relevant patient outpatient documents are signed and billing processed accordingly
- Act as ‘First Line’ IT (Dictaphones, telephones, TOTALCARE etc.) troubleshooting
- Ensure regular meetings are held with onsite VMOs who consider practice at the site, as their primary practice and ensure open and transparent communication with practice operations
- Conduct biannual meetings to review VMO’s satisfaction with service levels

**About the person we're going to hire**:
Icon is committed to providing exemplary patient care to the community. To be successful in this role, you require to be highly motivated with a positive and enthusiastic attitude. You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites. If this sounds like you, we'd love to hear from you.

**What we’re hoping you can bring to the team**:

- Experience supervising and leading teams in a health environment
- Experience and knowledge of the private health fund claiming process
- Demonstrated commitment to customer service and successful development of long term relationships with external and internal customers
- Advanced knowledge of all patient billings i.e. Medicare, DVA and private patients (desirable)
- Knowledge of legislative requirements in a health care setting (desirable)
- Qualification or training in management and leading teams (desirable)

**Who are we?**

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to delive

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