Marketing Manager, Visa Managed Services

6 months ago

Melbourne, Australia Visa Full time

**Company Description**

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.
**Job Description** Join Visa: A Network Working for Everyone.**

Managed Services is part of Visa’s advisory division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.

In Australia, New Zealand and the South Pacific, Managed Services lead the efforts to help our clients deliver, execute, and implement strategic projects. Our team champions a solution-first mindset and Human Centric Design methodologies to design and deploy leading class customer engagement and portfolio optimisation solutions for our clients. We deliver on objectives from a shared value agenda, effectively becoming the trusted delivery team for our clients and partners. Managed Services is the fast-growing area of the Visa business where our people are the product - and the priority.

**What a Marketing Manager does at Visa**:
As a Marketing Manager, you will support the full lifecycle of customer marketing design, delivery and management. You will be dedicated to one of our key issuing clients, helping them to build and deliver marketing solutions that will provide their end customers withy best in class customer experiences. This includes marketing campaign execution and managing the go to market process of new proposition and features.

In this role you will also:

- Build strong relationships with clients to deeply understand their capabilities, business objectives and challenges
- Identify and solve both client and internal challenges to help build and deliver marketing campaigns that are market leading
- Build strong relationships with internal stakeholders and liaise with cross functional teams globally to discover new marketing best practices and create recommendations for the client
- Manage stakeholders across marketing, content, experience design, product, data, legal and risk to deliver complex campaigns
- Flawlessly execute integrated go-to-market campaigns to drive customer engagement & retention
- Support feature propositions and channel strategy development
- Regularly review results and success of campaigns delivered to the client, leading to improved customer experiences, new opportunities, and new product requirements
- Document processes, key learnings and best practices in artefacts that can be reused across the client’s business.

**Why this is important to Visa**

This role will support a strategic and multi-dimensional client in Australia as a member of a growing team at Visa. This role will help to build the Visa Managed Services business in market, a scaling space that is in high demand from our clients.

If you are a trailblazer willing to challenge the status quo, this is the role for you. We need a marketer willing to expand their skillset and develop muscle for designing and delivering marketing solutions for our client.

**Key competencies**
- ** Active Contributor to Team Success****:

- **Actively participating as a member of a team to move the team toward the completion of goals. Makes suggestions for achieving team goals or performing team functions; provides necessary assistance to remove obstacles to help the team accomplish its goals
- ** Business Translator** - Translates complex challenges into well-defined marketing concepts, showcasing the impacts and implementation considerations to develop and deliver campaigns to market. Ability to ‘think like a customer’ and show empathy to their experience is essential
- ** High-Impact Communication** - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
- ** Building Strategic Work Relationships** - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

**Qualifications** What you will need to be successful**:

- Experienced in B2C marketing proposition development and digital customer journeys
- Motivated by marketing design and delivery with a high attention to detail
- Tech savvy, data led and knowledge of marketing tools like Adobe Camp

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