Client Consulting Manager

5 months ago

Melbourne, Australia Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
Would you like to be part of Visa’s fastest growing team in Australia? Do you enjoy critical thinking and problem solving? Do you want to make positive impacts for customers and accelerate the pace of innovation in the payments industry? If so, Visa Consulting & Analytics (VCA) is the team for you.

The VCA team is all about strategic problem solving - we are a team of payments experts that work with our clients to help them achieve their strategic and growth ambitions.

We are looking for a passionate Client Consulting Manager to join our team and work within the broader VCA function to undertake Advisory engagements for our Australia and New Zealand clients. Potential projects may run across a range of domains, such as portfolio management, digital solutions, lifecycle marketing, product design and commercialization, payments strategies, and optimization of client customer experience and supporting processes.

Based in our outstanding, innovative office in Melbourne, you’ll often work with various cross-functional teams at Visa to deliver invaluable payments expertise to our clients.

**Why join us**
- This role will support multiple key strategic customers by helping them solve problems, drive portfolio growth and deliver on their strategic agendas
- We get to work with incredible people every day. We’re a team of intrapreneurs who work hard, have fun, and get stuff done
- We are a people business where the people are our product. As a result, all our people leaders are 100% dedicated to ensuring a positive employee experience. We attract top talent and are manically focused on developing and retaining that talent at Visa
- We are committed to building a diverse team with an inclusive culture that reflects the communities we work in
- We’re a global company and VCA is a global focus area for Visa. Once established in our Australian team, you’ll have the opportunity to explore roles focused on scaling our business globally
- We support flexible working options and industry leading compensation and benefits

Join us and make a difference today.

**What you will be doing**
- Support VCA engagements for our clients in Australia and New Zealand, including card issuers, acquirers, and merchants
- Execution of one or more project engagements, building client relationships, utilizing governance frameworks and mitigating / resolving sophisticated problems that emerge
- Identify solutions and recommendations that address client objectives and result in performance improvement - leverage relevant VCA methodologies, frameworks and global best practices
- Develop a fact base by undertaking client interviews, collecting and analyzing inputs such as client data, process flows, policies, competitive, industry and environmental information
- Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
- Collaborate with data science team members to use sophisticated data analytics capabilities
- Analyze Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunities
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs._

**Qualifications**:
Key Competencies:

- Active Contributor to Team Success - Strong team orientation with a collaborative, diplomatic, and flexible style. Able to work optimally in a matrixed organization
- Strategic Approach - The ability to solve sophisticated problems for our clients in a thoughtful and creative way
- Decision Making - Can identify and understand issues. Draw conclusions and use effective approaches to develop solutions and choose a course of action
- High-Impact Communication - Excellent communication and presentation skills
- Tenacity - Self-motivated individual with the ability to progress multiple priorities concurrently
- Building

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