Customer Experience Marketing Manager

3 weeks ago

Sydney, Australia Investa Full time

**We’ve made it our business to understand how people want to live and work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.**
- For more than two decades, Investa has led the way in making positive change in Australia’s workplaces. _
- We’re an Australian diversified real estate company._
- We have a recognised track-record of investment and development across both office and living markets._
- Our purpose is to create a legacy of positive impact for our people, our customers, and for our investment partners._
- Investa designs buildings and communities for the way people work and live today - and the way we want to work and live in the future._

At Investa, we are dedicated to building meaningful connections and delivering innovative experiences that set us apart. We are searching for a dynamic professional who is ready to take their next step into the role of **Customer Experience Marketing Manager**—someone who is ready to take the lead and develop and execute a customer-centric engagement strategy that drives tenant satisfaction and retention across our assets. In this key position, you’ll design bespoke initiatives, cultivate vibrant tenant communities, and play a vital role in growing our brand's presence.

**What You'll Be Doing**:

- Develop and execute asset-level communication strategies, ensuring content aligns with our brand vision and engages our tenant community across platforms like Insite, LinkedIn, and social media.
- Create compelling messaging that encourages participation in events, campaigns, and initiatives while fostering a strong sense of community.
- Collaborate with leasing teams to ensure communications and marketing materials reflect our brand and deliver value to tenants.
- Design and oversee bespoke tenant engagement events, activations, and partnerships in collaboration with the Asset Managers.
- Manage event budgets and identify opportunities for collaboration across the portfolio to drive efficiency and maximize impact.
- Cultivate relationships with event providers to ensure seamless delivery of initiatives, aligned with safety and operational guidelines.
- Streamline tenant onboarding and offboarding processes to ensure consistent, high-quality experiences.
- Partner with the other team members to maintain property portals, digital assets, and communication tools like HubSpot.
- Deliver performance insights and campaign metrics to the Asset Managers, highlighting areas for continuous improvement.
- Implement the Customer Engagement Strategy to drive tenant retention, satisfaction, and participation.
- Integrate Customer Journey principles into all engagement initiatives, ensuring consistency and impact.

**What Makes This Role Unique**:

- _ Leadership and Influence _- Drive initiatives that directly impact tenant relationships and elevates customer experience.
- _ Strategic Focus_ - Join our forward-thinking team that values creativity and strategic decision-making.
- _ Growth and Development_ - At Investa we’ll support your professional growth and encourage innovation.
- _ Inclusive Workplace_ - Collaborate within a culture that values diversity and fosters collaboration.

**What You'll Need**:

- Qualifications & Experience:_
- Degree or qualification in marketing, communications, business or a related discipline desirable but not essential.
- Experience in the property industry highly desirable.
- Contractor/outsourced provider management experience.
- Understand property fundamentals.
- Understand tenant and stakeholder drivers and needs.
- Understand customer service excellence and how to implement these with the Customer Experience Marketing Managers & asset teams.
- Skills:_
- High proficiency in Account Management.
- Ability to influence multiple stakeholders.
- Strong communication skills, written and verbal.
- High attention to detail.
- Strong project management skills.
- Proficiency in Canva, Adobe Suite, Hubspot, Excel desirable.

This is an opportunity to lead meaningful change, craft exceptional tenant experiences, and make a lasting impact. If this aligns with your expertise and aspirations, we’d love to hear from you.

**Why join Investa?**

We’re an organisation known for our culture - we're unique, friendly and transparent. We work hard to maintain our culture and we've received some pretty cool accolades along the way:

- Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (EOCGE) for 2023-25
- Australian Workplace Equality Index (AWEI) LGBTQ Inclusion 2024 Silver (Small Employer)
- Certified Family Friendly Workplace since 2020
- AFR Boss Best Places to Work (Property, Construction, Transport sector) - First Place (2021)
- Australian HR Awards - Excellence Award: Best Workplace Flexibility Program

It’s not all about the awards though We offer our people opportunity to grow and shape their career, with support including Leadership programs, educati

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