Customer Service Clerk

4 months ago

Melbourne, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 76005

**Customer Service Clerk**
- ** Become a key member of the Neurosurgery team**:

- ** Part Time Position - 4 days a week - 0.9 EFT**
- ** Salary packaging + close to public transport, central location**

**About us**
- The neurosurgery specialist outpatient clinic department provides:

- Over 13,000 attendances per year in a large range of general and subspecialist neurosurgery clinics
- The outpatient clinic forms a critical part of the care delivery system within the Neurosurgery Department.
- Health care delivery via 3 modalities, Tele Health, Telephone and face to face appointments.
- 3 clinical locations for appointments, with both nursing and administrative support for clinicians and patients, with an administration office embedded within the Neurosurgery Department.

**Your new role**
- The customer service clerk is a key member of the neurosurgery department team and is responsible for the end to end administrative management of the patient's outpatient episode of care, including but not limited to
- Referral management
- Appointment scheduling
- Waitlist management and auditing
- Phone, online and health hub enquiries
- Liaison with neurosurgical clinical and clerical staff for all aspects of outpatient clinic scheduling
- Proactively managing and checking outpatient schedules through internal processes

**You will be responsible for**
- The provision of accurate data entry
- The adherence to the Specialist Clinics Access Policy 2015
- Providing administration support for patients and clinicians
- Providing a high level of customer service including management of telephone enquiries from patients related to referrals and appointments

**About you**
- Demonstrated provision of highly developed customer service and interpersonal skills
- Excellent verbal communication skills, including professional telephone manner
- Demonstrated computer skills, including accurate keyboard skills
- Professional presentation and demeanour
- Demonstrated initiative and ability to prioritise and problem solve
- Demonstrated ability to work within a team environment
- Able to work in a busy environment and under pressure at times
- High motivation and willingness to learn
- Ability to work within a diverse cultural environment
- Ability to be agile and flexible, switching priorities as required

**Benefits of working with the Royal Melbourne Hospital**
- Career progression opportunities to suit your professional development goals
- Enjoy excellent work-life balance working in a supportive and collaborative team
- Salary packaging and close to public transport.

**Interested?**
- If you are looking for a challenging role and can demonstrate the above capabilities, connect with us via the details below.
- Successful applicants will be required to provide evidence of an immunisation assessment and COVID-19 Vaccination prior to commencement.

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