Ward Clerk

5 months ago

Melbourne, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Part time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 75772

**Ward Clerk**

**The Royal Melbourne Hospital**
- ** Seeking dedicated Wark Clerk to be the front face of our busy day medical unit, delivering professional, caring customer service to patients, families, carers, and visitors.**:

- ** Permanent part time position available**:

- **Join a supportive and collaborative team environment**

**About the role**:

- You will work under the direction of the Nurse Unit Manager and liaise with the Advanced Planning Administrator and the Advanced Planning Steward; the Nurse in Charge; other hospital departments, patients, their significant others and the public.
- Clerical and receptionist duties of the department, coordination of physical and telecommunication traffic of the department and manage patient administrative information using the electronic medical record
- Delivery of professional customer service in a caring manner to consumers, their families, carers and visitors
- Booking and managing several outpatient clinics run from 5WDMU.
- Answering the phones and directing calls to the appropriate persons.
- As the 5 West Day Medical [5WDMU] Ward Clerk, you are the front face of our unit and first to greet and check in patients for appointments. Role includes but it is not limited to; checking their personal details are correct on iPM and EPIC; confirming and providing details of upcoming appointments.

**About you**:

- Excellent customer service skills
- Computer skills/prior experience with iPM and EPIC desirable
- Excellent attention to detail
- Respectful, kind, punctual and team orientated personality

**Benefits of working with Melbourne Health**:

- You will enjoy excellent work-life balance. We want you to stay long term
- Comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program - run by our dedicated employees.
- Work alongside highly trained staff whilst providing compassionate and supportive care for all members of the community.

**Interested?**
- If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
- For a confidential discussion please connect via the details below.

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