Customer Service Clerk

3 days ago

Melbourne, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 71277

**Outpatient Customer Service Clerk**
- Join a dynamic team that prides itself on the positive experiences of their patients
- Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities
- Full Time Ongoing

**Your new team**
- With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, and effective, person centred care to all Victorians. The Outpatients department are also active participants of the Safety Culture Program.

**Your success in this role, will be in your ability to**
- Register patients and create referrals and manage waitlists
- Manage reception for face to face patients and Telehealth patients
- Follow up enquiries, online, SMS, via portal and telephone
- Liaise with multidisciplinary team members

**Your Contribution**
- A kind person who finds purpose in ensuring access to care for patients.
- A professional with strong communication skills who can liaise with a cross section of stakeholders within the healthcare community
- A minimum of 3 years administration experience
- The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. _

**Interested?**
- For a confidential discussion please connect via the details below.

**Interested**
- If you are looking for a challenging role and can demonstrate the above capabilities, connect with us via the details below:

- Interviews for this position may commence prior to the closing date for this position.

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