Front Office Administrator

6 months ago

Ballarat, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.Support the Community Manager in daily administrative tasks. Act as a point of contact for guests & residents. Improve Reception & admin process efficiency
- **ASX Listed Company**:

- **High Growth Industry and High Growth Organisation**:

- **Excellent Discounts on Ingenia Holidays**

**About the Community**:
Ingenia Lifestyle was formed in 2013 by Ingenia Communities, who are the leading, owner, operator and developer of quality affordable seniors lifestyle communities in Australia. We are committed to providing quality affordable homes to suit the different lifestyles and pursuits of Australians over 50 in Queensland and over 55 in New South Wales and Victoria.

This position is located at our Ballarat Lifestyle and is a Part-Time opportunity.

**Responsibilities**:

- Ensure our residents and community members are provided with a high level of customer service, with genuine empathy and respect
- Provide a strong level of administrative support to the Community Manager
- Respond to telephone and visitor enquiries in a timely, professional manner
- Assist residents and visitors with all questions and requests
- Deliver exceptional Resident experience through organised events and offerings throughout the community.
- Ability to offer flexibility in tasks to support a ‘One Team’ environment.

**Skills and Experience**
- Demonstrated administrative/reception experience
- Demonstrated ability to support a busy manager or team
- Empathetic and respectful approach with a mature age group
- Exceptional customer service skills
- Excellent time management skills

**Benefits**:

- Security of working for an ASX listed organisation
- Varied and unique role
- Challenging and rewarding career

**No agencies please.**

**Culture and Benefits

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