Customer Service Officer

5 months ago

Ballarat, Australia State Revenue Office Full time

Customer Service Officers
- Start your career in a supportive and inclusive government agency
- Multiple ongoing and fixed term roles are available
- Salary $58,539 plus 11.5% superannuation - VPS Grade 2
- Based in Ballarat Govhub, with hybrid working arrangements

What we offer
The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.
We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.
Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page.
The opportunity
The Customer Service Officer is the first point of contact for our customers. These interesting roles are responsible for providing support to multiple complex teams at the State Revenue Office.
Based at the state-of-the-art Ballarat GovHub, which is centrally located, the Customer Service Officer is responsible for supporting the administration of various revenue lines, including updating and maintaining the customer database, supporting the delivery of effective and efficient customer services and reaching agreed key performance indicator targets.
**Reporting to a Team Leader, you will be responsible for**:

- Answering telephone calls, responding to taxpayer enquiries and forwarding calls.
- Providing service to internal and external clients and customers of the Division.
- Accurately inputting, collating and storing data on contact centre databases.
- Accurately updating and maintaining customer databases.

Who we are looking for To be successful in this role, you will have:

- Self-motivation, confidence, and a passion and commitment for delivering quality customer service.
- Strong written and verbal communication skills.
- A focus on results, with the ability to operate in a deadline-drive environment where you are expected to problem solve and achieve outcomes.
- Sound computer literacy skills.
- A positive attitude and keen eye for detail.
- Demonstrated ability to be a supportive team player.

In your cover letter, please specify your preference for working within:

- the Customer Services Branch, with a strong focus on customer contact via telephone

Please note, as part of this selection process, you will be required to attend a full day assessment centre in Ballarat GovHub in September or October 2024.
More information You can find out more about this role via the position descriptions. You can also contact Peter Vallance, Workforce Analyst on 0417 335 143.
Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

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