Customer Service Officer

2 weeks ago


Sydney, Australia Australian Health Practitioner Regulation Agency (AHPRA) Full time

**Job no**: V13372
**Work type**: Ongoing Full Time
**Location**: Adelaide, Sydney
**Categories**: Customer Service Team

The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications and knowledge to provide safe care are registered.

Our Customer Service team members play a critical role at Ahpra. Typically, you are the first point of contact via phone or web enquiries from health practitioners or the public. You will be responsible for the delivery of customer service excellence and have a solutions focused approach to ensure this is maintained.

**We currently have a number of full-time ongoing positions available based in our Adelaide or Sydney offices.**

Ahpra requires all employees to comply with Ahpra policies, including the COVID-19 Vaccination policy and Flexible working policy.

**In this role you will**:

- Record all enquiries in Ahpra’s system according to established policies and procedures
- Manage and take responsibility for delivering high quality customer-focused services
- Forward or appropriately refer all registration and notification requests and other specific enquiries to designated teams or colleagues
- Maintain and observe contact enquiry confidentiality at all times
- Experience in a customer service or contact centre environment with the ability to interpret and relay complex information accurately and succinctly
- Strong oral communication skills with the ability to deal with challenging customers and deliver a positive experience
- Professionalism, discretion, integrity, diplomacy and confidentiality are crucial to success
- Ability to work collaboratively and effectively as part of a team

**What we offer**:

- Hybrid work environment - a blend of office and work from home means the best of both worlds
- Discounts on Private Health Insurance and selected gym memberships
- Salary packaging arrangements including novated leasing and self-education expenses
- Attractive salary of $65,218 per annum plus Superannuation

Role Description - Level 2 - Customer Service Officer

**To apply**:

- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process
- Applications close 11.30pm AEST on Sunday, 20 August 2023

**Advertised**: 01 Aug 2023 AUS Eastern Standard Time
**Applications close**: 20 Aug 2023 AUS Eastern Standard Time



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