Customer Services Officer

3 weeks ago


Sydney, Australia NSW Government -Department of Customer Service Full time

**Customer Services Officer - NSW Fair Trading, Building and Construction**

Sensational opportunity for a driven, customer focused administrator
- **Grade**: Clerk Grade 3/4
- ** Salary range**: $75,992 - $80,211 + superannuation and leave loading
- ** Duration**: Up to 12-month temporary employment opportunity
- ** Applications Close**:Friday, 20th January 2023 (9:59am)
- ** Location**: Paramatta - minutes’ walk from Public Transport

**About the role**

An opportunity for a Customer Service Officer has become available to join NSW Fair Trading’s Building and Construction Compliance Division for up to 12 months within the OC Audit Team.

The primary functions of this role are as follows,
- OC Audit Mailbox - answering enquiries in relation to OC audit ITOSOC and Building Work Levy matters
- CAS file creation and allocation to staff
- Maintaining various spreadsheets, ensuring they capture accurate information and are kept up to date
- Administration and customer service in relation Building Work Levy requests
- You will need to be confident to work independently, as part of a team and remain also remain focused to ensure timeframes are met.

**To be successful in this role you will**
- Demonstrate ability in the use of Microsoft office Suite, specifically excel and outlook and CAS
- Pride yourself on your accuracy and attention to detail
- Have excellent time management skills and the ability to manage competing demands
- Possess the ability to meet KPI’s and timeframes
- Have the ability to adapt and be fluid with work style
- Work collaboratively within a team environment using effective communication

**Closing date: Friday 20**th** January [at 9.59am]**

**What we need from you**

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 3/4, with the base salary for this role starting at $75992 base plus superannuation

**Closing Date: Friday 20th January 2023 [at 9.59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.



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