Customer Case Officer

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Customer Case Officer - NSW Small Business Commission**
- **Grade**: Clerk Grade 5/6
- ** Salary range**: $89,707 - 98,982 + superannuation and leave loading
- ** Duration**: Ongoing position available, with the possibility of a talent pool
- ** Applications Close**:Monday 22nd May 2023 [9:59am]
- ** Location**: Parramatta, 4PSQ

**About the Opportunity**
**- Join a highly collaborative, flexible and supportive team in a dynamic customer focused area where you will respond to customer enquiries relating to relevant legislations and other commercial leasing and small business matters to support service delivery._

**About Us**

The NSW Small Business Commission is an independent statutory office of the NSW Government. We provide strategic advice, advocacy and affordable dispute resolution services to small businesses across NSW. Our role includes:

- encouraging government agencies and larger businesses to enter productive working relationships with small businesses
- facilitating and encouraging the fair treatment of small businesses
- promoting a fair operating environment in which small businesses can flourish.

As a key advocate for small businesses across NSW the Commission aims to ensure small business needs are front-of-mind for NSW Government decisions, support and assistance. The Commission also plays an important role in connecting small businesses, councils and industry groups to vital information and support services.

The Small Business Commission has recently joined the Department of Customer Service. DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to create better outcomes for the people of NSW.

The Commission operates in a hybrid working environment, with staff generally required to attend our Parramatta office at least 3 days per week.

**Your responsibilities will include**
- Employing excellent customer service skills to provide accurate and appropriate information to customers regarding legislation and other matters affecting small businesses
- Working collaboratively and flexibly to adapt to changing priorities
- Contributing to a continuous improvement environment
- Collaborating with relevant stakeholders to receive and share information
- Maintaining complete and accurate records on customer enquiries

**Closing date**:Monday** **22nd May 2023 [9:59am]

**What we need from you**

Please also provide responses to the following pre-screening questions:

- Tell us how your experience will help a small business to resolve complex or legal issues. (200 words max)
- Please tell us how you have worked within a team environment to improve your organisation’s approach to helping customers (200 words max)

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation

**Closing Date: Monday 22nd May 2023 [9:59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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