Business Support Officer

1 week ago


Sydney, Australia NSW Department of Customer Service Full time

**Business Support Officer**
- ** $67,176 - $81,920 plus super**:

- ** 2x Ongoing Full-time roles**:

- ** Location - Roles can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**:

- ** SNSW Grade 3/4**

**About us**

The Customer Resolutions Team is a newly created function within Service NSW, bringing together complaints and dispute resolution for SNSW into one centralised team, providing a standardised approach to complaints and disputes handling and gaining a holistic view of feedback in order to enhance the customer experience.

**About the role**

The Business Support Officer is responsible for providing a broad range of operational support to assist with efficient handling and effective resolution of customer complaints in compliance with agency standards, policies, and procedures.

**Your day to day**
- Provide triage support to a high-volume complaints queue; acknowledging, accurately recording, and allocating customer complaints through appropriate channels to ensure a timely outcome for customers in line with SLAs
- Perform a broad range of administrative duties and operation support, including updating customer details, managing SPAM and coding cases to support effective complaints handling
- Follow set policies and procedures, and coordinate and manage records and databases, in line with privacy and legislative requirements, ensuring all information is accurate, stored correctly and accessible

***About you**
- You are a problem solver, with an eye for detail and ability to work autonomously in a high-volume environment
- You can deliver results promptly and proactively, supporting an efficient and effective complaints handling process
- You can communicate effectively with a variety of audiences
- You are resilient, with the ability to adapt to changing priorities

**How to apply**

Please provide an up-to-date CV and brief cover letter outlining how your skills and experience are aligned to the role/s.

Salary Grade 3/4, with the base salary for this role starting at $67176 base plus superannuation

Click Here to access the Role Description.

**Closing Date: Friday 21 June 2024 at 9:59am**

**Careers at Department of Customer Service**

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process



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