Operations Manager
2 months ago
**Company Description** Accor** is Australia's largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with you, you can continue to explore Accor's limitless possibilities.
Welcome to the vibrant and energetic world of **ibis Sydney Barangaroo, **situated in Sydney’s bustling business, retail, and entertainment hub. ibis Sydney Barangaroo features 91 guest rooms designed for both business and leisure travelers seeking affordable comfort in a central location. Lot 51 bar and gym that have the essentials for a great visit to our city.
Ibis Sydney Barangaroo is seeking an **Operations Manager** to join our dedicated team based onsite at the hotel.
Management of the day-to-day operations including Front Office, Reservations, Night Audit, Housekeeping, Engineering and Food & Beverage, ensuring that standards are maintained, profitability is maximised and guest needs are met, if not exceeded.
To be successful in this role, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment and above all else, pride yourself on your ability to exceed both the guest expectations and hotel standards.
**Key Responsibilities**
- Effective management of the Hotel operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
- Monitor all VIPs, special guests and their requests to and their needs are met, and loyalty is maintained.
- Ensure there is management support and presence are visible on the Front Desk and in the Bar area at any key time.
- Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.
- Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.
- Be proactive in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
- Establish on-going on Job training programs for the departments to meet Brand and Service Standards.
- Active involvement with teams and ongoing coaching and mentoring of direct reports to create cohesion and enthusiasm toward a common goal.
- Demonstrate leadership by supporting environment sustainability.
- Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
- Ensure compliance within all department of the Accor Internal Control Audit requirements.
**Qualifications** About You**
- The ability to demonstrate and deliver exceptional and professional service
- Excellent verbal and written communication skills
- Strong organisational, customer service and problem-solving skills
- Ability to multi-task and manage prioritising demands
- Experience in a similar role or strong hotel front office background
- ** Have full working right in Australia**
**Additional Information** In return, we will provide you with**:
- Complimentary on-site car park while on duty
- Employee benefit Heartists card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
- Access to Accor learning and training programs using industry-leading platforms
- Career development opportunities
- Complimentary access to confidential Employee Assistance Program
**Our commitment to Diversity & Inclusion**:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent
**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo** #BELIMITLESS
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