Customer Service Rep

2 days ago

Sydney, Australia Labourpower Recruitment Services Full time

Smithfiled location
- Monday to Friday - rotating Saturdays paid at OT
- $55k-$568k per annum plus OT penalties
- Easy access and on site parking available

We are currently seeking an experienced Customer Service Officer to support the daily operational needs of a large transport and distribution business.

**Primary Roles and Responsibility**
- Uphold and lead by the organisational Mission statement, company objectives, and promote this to fellow colleagues
- Ensure all Visitors are inducted and fully understand the site rules.
- Ensure a high degree of accuracy in entry of data into company programs
- Maintain efficient and effective operations in the service centre
- Resolve and document the complaints as per defined processes and standards
- Ensure all instances of service failure or loss or damage to customer goods, are thoroughly investigated and documented
- Ensuring high standards of Quality are maintained, promoting safety policies and procedures on an ongoing basis
- Liaise with other work areas to seek and provide information relating to daily operations
- Constantly review daily plan to ensure service level KPIs are achieved
- Attend and contribute to meetings that relate to this position
- Understand the requirements of HACCP
- Entering of transport & warehouse bookings into system
- Freight investigations
- Monday to Friday (starting times between 7am to 10am - rotating roster)
- Be apart of shared working Saturdays & Public Holidays

**To be successful you will need to demonstrate**:

- A strong customer service orientation
- Ability to build effective relationships, internally and externally
- Ability to deal difficult customers
- Active listening and learning skills to comprehend ideas and to understand the implications of new information by identifying and resolving complex problems
- Excellent organisational skills and effective communication skills
- Ability to meet deadlines and handle pressure / customer demands
- Be self-managed, motivated and energetic to create a great customer and team experience
- Demonstrated effective oral and written communication skills
- Ability to work under pressure and still produce results
- Ability to be agile and flexible

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