Customer Service Rep
6 months ago
Minto Location
- Monday to Friday 9.00-5.00pm
- $34.57 per hour inclusive of casual loading
- Temp to perm position - permanency after successful completion of 500 hours or 14 weeks
- Easy access and on site parking available
We are currently seeking an experienced Administrative assistant to support the daily operational needs of a large manufacturing and distribution business.
**Primary Roles and Responsibility**
- Providing the customer with 1 point of contact for all requests and services
- Prepare for the warehouse the required inbound manifest for new inbound shipments pending arrival.
- Place all the orders within the system that they customers wish to dispatch.
- Review the delivery requirements for all bookings leaving our site and making a commercial decision on the customers behalf as to the best transport option.
- Provide the customer with quotes for services outside of their published Scope & Rates document, directly contributing to advancing our branch revenues
- Have full over-site of your customers Inventory, having an awareness to their differing products, monitoring ageing Inventory and providing a true report of the products within our facility.
- Be able to provide customers with a detailed solution on requirements they have in regards to oversized / non-standard sized or time critical orders - you will be designing these solutions with our warehouse team and providing pricing options for the customer to consider.
- Complete the month end invoice to the customer - pulling in all the various reports on transactions carried out during the month (including calculating Project Labour hours, storage locations and stock takes / audits) and ensuring we are maximising revenue opportunities.
**To be successful you will need to demonstrate**:
- High level Customer service skills
- Previous experience with SAP
- Problem solving and troubleshooting skills
- Working knowledge of data and administrative practices and procedures
- Strong knowledge of MS Office programs
- Ability to work independently and unsupervised
- Be a proactive team member with a dynamic and committed work ethic
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