Customer Service Representative

5 months ago


Sydney, Australia PKL Recruitment Full time

Start Hrs 8.30 - 4.30
- Perm $65K - 75K + Super)
- Open Plan Offices with Natural Light CBD

An opportunity presently exists for an experienced Customer Service Representative with some shipping & packing knowledge and/or experience to join an international medical device business which specialises in the supply and shipment of products to clients across Australia, New Zealand, USA and Europe.

Your responsibilities:

- Provide day-to-day support to the sales team
- Manage travel stock program, ensuring compliance with quality system
- Process returns
- Respond to customer inquiries and process domestic and international orders
- Utilize QAD/ERP to enter orders, confirm inventory availability
- Maintain excellent customer relationships
- Maintain customer database
- Inventory maintenance
- Packing and shipping orders to customers

You will need:

- Strong oral and written communication skills required.
- Ability to work in complex ERP systems (e.g. QAD, SAP).
- Detail oriented.
- Competence with Microsoft Office (Word, Excel, Power Point); especially excel.
- Process driven mindset ability to learn systems.
- 2 years minimum of customer service experience, preferably in a medical device, pharmaceutical or comparable regulated environment, or an equivalent combination of education and experience

You will be in an office space with the Office Manager and three colleagues where you will work collaboratively alongside the sales reps that pop in and out of the business It’s a bustling environment and you’re part of a massive global organization that is growing year on year

It’s a bright and sunny space and the hours are 8:30am - 4:30pm, Monday to Friday.



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