After Sales Account Manager

2 months ago

Melbourne, Australia Olympus Australia Full time

Olympus Australia is on the lookout for an enthusiastic and results-driven After-Sales Account Manager to manage and grow our service contract market share across the Southern region.

In this role you will be responsible for generating new service contract agreements by developing and implementing service contract sales calls, account plans of existing Olympus customers and the identification of their service contract needs. Helping facilitate solutions that with strengthen and grow a profitable service contract market across our Medical portfolio.

**Key Responsibilities**:

- Identify and qualify new service contract opportunities within hospital accounts across a designated territory.
- Develop and implement service contract sales calls and account plans to strengthen relationships and grow profitable market share.
- Pursue service contract leads, analyze customer needs, and offer tailored solutions that showcase the benefits of Olympus Service.
- Negotiate and close new service contracts, aligning with both customer and company goals.
- Present Service Head Agreement reviews and manage timely service contract renewals.
- Provide support to both Sales and Corporate Accounts teams for service contract lead generation and ongoing customer follow-ups.
- Maintain up-to-date service contract details in SAP, ensuring accurate information is communicated and applied.
- Stay informed on competitors and industry trends to enhance Olympus' service offerings.
- Achieve weekly and monthly targets for service contract proposals and customer satisfaction.

**About Olympus**:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that makes a positive contribution to society.

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and mínimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

**Why work at Olympus?**

At Olympus, we are dedicated to fostering a high performing culture, a collaborative environment, and enabling everyone to shine. Our common values _of _**_Patient Focus, Integrity, Innovation, Impact, _**and**_ Empathy_** form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

- A competitive salary package
- Learning on demand
- Flexible work arrangements (work from home, flexible hours, purchase additional leave)
- Health and Wellbeing initiatives (Corporate Games, Run 4 Kids, Free Bowel Cancer Screening tests, RUOK Day, and EAP)
- Home office allowance available for eligible roles upon commencement.
- Reward and Recognition Program ‘Shining Stars’
- Dress for your day
- Social events (Strategy forums, Annual Awards, and Christmas parties)

**What we are looking for**:
You will consider yourself to be a proactive, organised and a determined individual with:

- Proven ability to meet revenue targets and manage service accounts strategically.
- Strong relationship-building and stakeholder management skills, with the ability to influence both internal and external executive stakeholders.
- Demonstrated business acumen with the ability to use market data and customer insights to drive solutions.
- Exceptional planning and organizational skills, capable of prioritizing tasks and managing deadlines.
- Strong analytical and problem-solving skills, providing alternative solutions when necessary.
- Experience in team collaboration and leadership, fostering a positive work environment.
- Excellent verbal and written communication skills to effectively present, persuade, and document key information.
- Passion for customer service, ensuring high levels of satisfaction with every interaction.

**In the meantime, follow us on**:

- LinkedIn - Olympus Australia and New Zealand

**_No Agency assistance required at this time. _**

**_Olympus Australia is an Equal Opportunity Employer_

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