Account Manager
6 months ago
**Company Description**:
- Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
- So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
- Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Square's global Account Management team works with existing high value Square sellers to further grow their businesses using Square's powerful ecosystem of products. Our Account Managers partner with Sales, Product and Marketing teams to understand our existing sellers, meet their needs and grow their businesses with Square solutions. We are looking for an Account Manager to join our Australian team, supporting our sellers throughout the country. This role can be based in Melbourne or Sydney with options to work from home or in the office.
Reporting to the Head of Australian Account Management, you will be an experienced SaaS sales person, upselling and cross-selling to a varied size and complexity of existing customers, able to understand the unique challenges and opportunities for new markets. You will partner with local and global Square operational teams to help shape processes, systems and metrics to ensure the long term success of our seller base, specifically in Australia.
**You Will**:
- Work with high growth businesses early in their life cycle
- Grow and retain our SMB and SMB+ seller base
- Understand customer needs and Australian market trends, to ensure Square and Account Management deliver remarkable solutions to our sellers
- Use Square's value propositions to negotiate custom pricing
- Cross sell and upsell products and features through deep discovery, education and product onboarding support
- Work with the Global Account Management working group by sharing seller insights, recommendations, operational needs and growth opportunities in Australia
- Work with Square go to market teams (Sales, Product, Marketing, Customer Success) to help uncover and surface product insights, and help us win in Australia
- Achieve (exceed) targets - revenue outputs, inputs, customer satisfaction, and operational goals
**Qualifications**:
**You Have**:
- 2+ years of Sales, Account Management or Customer Success experience, with a track record of success in SaaS sales, customer retention and relationship management
- Experience discovering and closing sales opportunities, proactively managing a pipeline, and building client relationships to achieve revenue targets
- Ability to communicate to multiple senior stakeholders (internal or external) while being mindful of relevance and adapting communication style to the audience
- Ability to distill complex topics into plain language, making them digestible to a broader audience
- Effectiveness in balancing high volume work with cross functional projects
- Self starter approach
- Passion for small business success in Australia
- Experience using Salesforce or other CRM tools
**Additional Information**:
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. **_Want to learn more about what we’re doing to build a workplace that is fair and square?_**
**Perks**
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employ
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