Customer Experience Specialist

1 day ago

Perth, Western Australia Woolworths Group Full time

About Us

BWS is part of Woolworths Group, a leading retail company in Australia.

We are looking for a Customer Experience Specialist to join our team. As a Sales Associate - Beverages, you will be the face of our brand and responsible for providing exceptional customer service.

What You Will Do

  • You will engage with customers by sharing your passion for our products and create special moments that they will remember.
  • You will be an advocate for BWS loyalty programs by letting customers know about our benefits and product offerings.
  • You will ensure we have stock on our shelves so customers have the best choices available.
  • You will maintain a safe and clean environment for customers and teammates.
  • You will be responsible for upholding service of alcohol guidelines.
  • You will be yourself and come as you are - BWS gives you the freedom to shine.

Your Skills and Qualifications

  • You will have the ability to talk with customers confidently and authentically to provide the ultimate unboring experience.
  • You will have good availability across the day, evenings and weekends.
  • You will have the ability to work both autonomously and as part of a team.
  • You will have a genuine interest in learning and expanding your product knowledge.
  • You will own your career. You want the opportunity to join a business where you can dream big about your future.
  • You don't mind increasing your daily step count - we're an active lot.
  • You will want the opportunity to make your mark and leave a positive imprint in any role you grow into.

Your Benefits

  • Grow your career within BWS and the wider Endeavour Group network.
  • An exclusive discount card for BWS, Dan Murphy's and other Endeavour Group brands including ALH pubs, not to mention discounts from Woolworths and Big W.
  • Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

About Your Salary

The estimated annual salary for this position is around $50,000 - $60,000, depending on location and experience. This includes a base salary plus superannuation and any applicable bonuses.

Working Together

We're big, but part of something much bigger. BWS is in good company, sitting alongside the likes of Dan Murphy's, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to rock up to. We're all about creating a more sociable future - for our customers and each other.

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