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Partner Success Manager

4 months ago

Sydney, Australia Lanson Partners Recruitment Pty Ltd Full time

Sydney
- $150,000 - $160,000 + Super + Bonus + RSUs
- Must have experience in SaaS

**Culture, transparency, and personal development** are at the heart of everything this company does. As a global tech start-up unicorn, collaboration and flexibility is something the business prides itself on. The leadership team is supportive, with a coach/mentor approach.

Known for its first-class customer service and cutting-edge technology, the business is now looking for an experienced Partner Success Manager.

**The Opportunity**:
As the Partners Success Manager, you will work closely with business partners and their clients (both existing and new prospects) to ensure the company delivers the best value to their business needs and challenges. This is a key position to help shape the Partnerships’ Customer Excellence team.

In this role, you will build the foundations for the Partnership customer success program and future business-oriented solutions. The work will be focused on APAC partners and their customers.

The Partner Success Team has 4p globally. Here you will be managing a portfolio of about 8 partners - with a value of approximately $10M.

Salary starts at $150,000 - $160,000+ coupled with a bonus and RSUs

**What we are looking for**:

- 3+ years of experience in SaaS Customer Success Management, working with clients.
- Experience collaborating with developers, engineers, and product managers to meet customer requirements.
- Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans.
- Analytical skills and passion for technology

If you come with previous Customer Success experience and have a passion for delivering excellent customer service, I would love to hear from you. To be considered please send your resume by hitting the APPLY NOW button.

**Note: The position is only available to those with Australian working rights.**

Rebecca Herbert

0450036420