Customer Coordinator

4 months ago

Guildford, Australia WesTrac Full time

Posted Date: 4 Sep 2024- Location: Guildford PDC, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the Service Delivery Manager, the **Customer Coordinator** is accountable for the ownership of the customer experience by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries.

As the single point of contact between the customer and the WesTrac workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer’s repair and service requirements are achieved.

**Location**: South Guildford, WA

**Roster**: Monday-Friday, 10.5-hour days

**To be successful the following is required**:

- A Trade Qualification OR mechanical aptitude with experience in a customer service role.
- Demonstrated highly developed customer service skills with an understanding as to the importance of effective Customer Management
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Intermediate computer literacy skills (including Microsoft Office)
- Demonstrated analytical, problem solving, communication and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free and secure onsite parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_

**Job # 2873

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