Wip Supervisor

Posted Date: 13 Sep 2024- Location: Guildford, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Operations Manager - CRC**, the **Work in Progress (WIP) Supervisor** is accountable for leading the CRC WIP coordinators and managing work orders from task acceptance through to invoicing. This role ensures the effective and efficient coordination of work orders, eliminating errors and enabling invoicing within target timeframes. Paramount to the functionality of this position is the requirement to thoroughly understand customer needs and offer solutions that add value to both the customer and WesTrac, thereby ensuring long-term customer relationships.

In addition to managing WIP, the role involves providing supervision, leadership, and direction to the team of CRC WIP coordinators, ensuring that safety and quality of work are of the highest standard. Success in this role also depends on collaboration and coordination with key stakeholders in the business to ensure efficient work order management.

**Location**: South Guildford, WA

**Roster**: 5/2 8hrs

**To be successful the following is required**:

- People management skills
- Previous experience in a similar role
- Demonstrated understanding as to the importance of effective Customer Management
- Experience within a leadership capacity
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Highly developed communication skills (interpersonal, written and verbal)
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Demonstrated aptitude with the ability to absorb technical information quickly
- Intermediate computer literacy skills (including Microsoft Office)
- Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously
- Experience in Work order management

**Desirable**:

- Completion or attainment towards Certificate IV Frontline Management
- Previous experience utilising WesTrac and Caterpillar systems
- CPS Green Belt

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_
- Job#2869_