Field Service Technician Specialist

1 week ago

Guildford, Western Australia 3M Full time
Service Technician Job Description

3M, a leading company in innovation and technology, seeks a highly skilled Service Technician to join our team. With a strong reputation for delivering exceptional service, we offer the freedom to explore and encourage creativity and curiosity.

We provide opportunities for professional growth and development, enabling you to apply your skills in meaningful ways that matter. As a Service Technician, you will be responsible for servicing and repairing 3M equipment, ensuring high-quality performance and reliability.

  • Mobile and In-House Servicing: Perform mobile and in-house servicing for a wide range of 3M Personal Safety Division equipment.
  • Travel Requirements: Travel throughout Country NSW and occasionally interstate to service and repair equipment, including NZ requirements.
  • Customer Orders: Quote and process customer service and repair orders with efficiency and accuracy.
  • Equipment Repair and Servicing: Repair and service various 3M|Scott equipment, including SCBA, Airline & Escape Equipment, Compressed Air Cylinders, PAPR Equipment, and Passive RPE.
  • Thermal Imaging Repairs: Manage repairs for CFA Thermal imaging equipment with attention to detail and quality.
  • Inspection and Pre-Delivery: Inspect and pre-deliver finished goods such as SCBA, Thermal Imaging, Compressed Air Cylinders, and Airline Equipment.
  • Stock Management: Monitor and maintain spare part stock levels at the Smithfield warehouse with the assistance of the Service Coordinator.
  • Customer Interaction: Engage in customer-facing activities at the Smithfield facility and manage non-accredited service customer details with professionalism.
  • Calibration and Record Keeping: Ensure all equipment requiring calibration is calibrated on time and maintain records of 3M Service Equipment.
  • Collaboration and Revenue Identification: Work with regional sales managers and the broader PSD sales team to identify additional revenue opportunities and future accredited service training.

Requirements:

  • A Higher School Certificate or equivalent qualification.
  • A Trade Qualification.
  • No specific tertiary qualifications are required (Trade diploma preferred).
  • A strong knowledge of servicing SCBA equipment.
  • A high degree of computer literacy, including SAP CRM, Microsoft Word, Excel analysis & PowerPoint.
  • Excellent verbal communication, listening, and presentation skills.
  • Confident interpersonal skills, with the ability to work well within a team environment and across functional teams.
  • A high level of technical proficiency, with the ability to understand and translate technical literature.
  • Strong problem-solving ability and resourceful innovation to meet customer requirements.
  • Strong organizational skills, with attention to detail and planning abilities.

Estimated Salary: $80,000 - $110,000 per annum, depending on experience and qualifications.

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